Another broken 118TSI

[tigger73]

Just remember that the landscape has changed majorly for VW in the last 6 months since the dieselgate crisis. Where once they had a big bucket of money for fixing up all these warranty issues they more than likely have a lot smaller bucket now.

All I'm saying is that you're best off talking to people with very recent experience in dealing with VW as their financial position has changed significantly and more than likely what was being paid out 6 months ago is now getting reviewed to see if there's any way that they don't have to pay.

Certainly they may be looking to get out of it on a technicality, however your statutory rights should still hold even if the insurance isn't going to pay up.

[brad]

Hi,

I'm the owner of an MY12 Golf 118TSI manual. It's only done 28,000km and has suffered the all-too-familiar engine failure characterised by a loss of compression (in my case, cylinder 2). It's been a wonderful car up until now so I'm hoping to get some advice from what looks to be a very knowledgeable member base.

I'm based in the Hills (Sydney) and am interested in speaking to anyone who can assist me in my quest to have my recently rejected warranty claim approved to fix this well-known issue.

Facing a $10k repair cost for something that should be covered by extended warranty is a bitter pill to swallow so any help anyone can provide is appreciated. I look forward to speaking to you.

get in touch with the ACCC and find out where you stand. 28k engine failure is a joke.

Also contact VW direct rather than through a dealer.

Record all correspondence. Get things in writing rather than verbal.

[Dud_118TSI]

Great advice guys, thanks.

Some slightly good news (I think). I've been bugging my service centre for a written statement about the fact the failure suffered by my vehicle is a known issue to them and in previous examples it's been caused by <insert known cause of failure>. The stalled for a couple of weeks but I went in and had an hour face-to-face with them and 2 days later, I had a statement saying exactly that. They refused to say outright that the lack of an oil change wasn't the cause, but that's ok, I think they've overstepped the line from a towing the company line message and I now have a powerful statement from the technical experts on this vehicle.

I also have 2 other independent European service centres preparing similar statements for me. In addition to that I have a technical statement coming from Castrol specifying the degradation rate of oil over the period that the car wasn't serviced to prove the oil didn't degrade to the point that it was no longer lubricating the engine. It will be hard for the insurance company to defend their position if all the evidence suggests a multitude of other possible causes exist.

Failing that, onto Fair Trading we go.

[jaytar]

How did you get on?