I think it's actually against the law for them to stipulate a vehicle must be serviced by them during the factory 3yr warranty. Of course they will make life harder for you if something serious happens and it hasn't been serviced at a VW dealer. When you get into extended warranties they often have conditions like it must be dealer serviced. (I've seen that mentioned on here by others.) Actually, here are the Consumer laws for WA New car warranties and services | Department of Commerce
They'll all try and bluff you on price. If you're not trading a vehicle you're in a better position. Push them and be prepared to walk away- leave them your phone number.
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