Waiting for spare part

[147Tig]

Since the Skoda is part of VW many componennts for Tiguan are made in Czech republic and all over the Europe.

Here is an intersting article showing the size of the automotive industry in the country that is a bit bigger than Tasmania. http://www.factbook.net/countryrepor...oParts_mkt.htm

Very interesting fact. Thanks Transporter for sharing it

[Arctra]

When my drivers side window was smashed they told me there weren't any spares in Aus or Singapore and that they'd have to ship from Germany. They ordered it express and it took about a week.

I kicked up a massive stink about it, calling VW Australia directly about it. I had a real go at them for expecting me to just wait with an unsecure vehicle for that long. They ended up taking a window off a Tig already in stock for me.

I bought a premium brand vehicle, paying the premium price, expecting that I would also have premium after sales support. It is totally unacceptible for VW to expect owners to be OK with waiting a week plus for spares if they have problems. As VW owners I believe it is our responsibility to call VW Aus to task when this happens and make as big a fuss of it as possible so that they come to realise it is better to stock sufficient spares than try and quell angry owners that are being inconvenienced. Threaten the brand and they'll act to defend it.
/rant

[147Tig]

We rang VW Roadside assist and told them about the car... they rang back two hours later and told us to go to BUDGET RENTAL to pick up a courtesy car.

A rental car is a MITSUBISHI OUTLANDER (Brand new).... Driving the rental car make me realise I really missed my TIG. It really make me appreciate what Tiguan and other car don't have....


It's not the same as before... I just dont enjoy driving anymore until I get my Tig back

[147Tig]

Finally, got the car back. After 11 days in the workshop and half a dozen of calls to VW Assist

[VWBORA]

if you have to wait for shipping then up to 3 months is possible.. but if it's in flight then you can wait about 5 to 10 days