Quote Originally Posted by Ramee View Post
First run on September this year, very clearly explains the hesitation he was feeling between 2000- 3000 rpm. Torque is going down and power almost flat due to that regardless of engine rpm increase, clearly indicating a tuning issue. ( I am surprised he was managed to live with that and not so surprised he was rushed to get the DSG tune from HP
I totally agree, it wasn't handled very well and I don't like it either. Sometimes I wish he didn't go to Victoria for his tune, so I feel guilty little bit that I couldn't do his Tig, because I would deal with the issue completely differently. I'm sure Viezu Australia will learn from the mistake. Believe me or not, it cost me quite a lot of tunning jobs despite I haven't touch Tiggers73 car, and I was telling him right from the start to go with the APR. His not very well tuned Tiguan had a huge impact on the Viezu brand name in SA because the VWWatercooled community is now more active than ever before. I can assure you that any VAG cars tuned by me would get the full refund if the tune wouldn't perform as it should regardless of the brand and the policy the brand has.

I have spent in business much more money to buy an equipment on a single job just to make a customer happy than what the cost of the tune is. But the bench tuning always carries a risk, that is way to great and the mishaps do happen, that's for sure.