I'm always upright when dealing with customers and I recall that I told you at the beginning to go with the APR, because I didn't have the bench tuning capabilities and Autologic the second brand that I use couldn't tune at the time (it can now) over the OBD2 port (14 months ago).
Now.... in your write up, I hope you will include every tuner brand who opened your ECU right from the beginning (don't leave the first one out of it), and just so every one knows, the Viezu file that misbehaved in your ECU was bench tuned and all your dealing was with the company in Melbourne, not with me in Adelaide. There were no tuned VAG cars in SA by Viezu SA, that had an issues. I would deal with it differently, you know that.
The condition of your ECU after it was opened by someone else (leave it to you to name the company), would forbid me from going ahead and tune your Tiguan with Viezu file. I told you after the first attempt to tune that your ECU needed to be fully reprogrammed by the VW dealer at that time (not any more, well at least in Adelaide
), this could mean that you would get the never version of the original ECU file and the outcome would be completely different, BUT that didn't happen and to my knowledge there was no communication or advice asked in the Viezu camp by the new dealer in Melbourne how to proceed.
After the first failed attempt to correct your tune in Melboune, you should get the full refund (maybe even compensation) and maybe you should ask the Melbourne tuner for it, rather than continue to drive unhappy for a year(?) in the car that you didn't enjoy.
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