They broke my Tig!

[NZTiguan]

Having a look in NZ through my dealer but unfortunately I'm in the middle on nowhere here so can only email and pray !! I think I'd be demanding that they pull one out of a stock vehicle and worry about the delay replacing THEIRS !!!!

Cheers

[Arctra]

Thanks for inquiring for me anyway.

I was kind of hoping they'd pull one out of a stock vehicle, but that's where the problem is I suspect... there isn't much in the way of spare stock in Aus so they don't want to compromise their chances of selling a vehicle for the sake of expediting my repair

[DJY]

Very disappointing that they don't maintain stock!

Can understand IF it didn't have to be OEM / VW specific...
but with the number of cars they are selling...
I'm very disappointed they don't keep a certain level of stock of items they know they would use regularly!?!?!?

[NZTiguan]

Thanks for inquiring for me anyway.

I was kind of hoping they'd pull one out of a stock vehicle, but that's where the problem is I suspect... there isn't much in the way of spare stock in Aus so they don't want to compromise their chances of selling a vehicle for the sake of expediting my repair

Hey Arctra

Just been advised that Southern Motor Group: Contact Bruce Norris Dunedin 64 3 456 2764 bnorris@smcourt.co.nz can provide your window out of Auckland stock if somebody wants to chase it up !!

Hope this helps

Cheers

[Bayman]

I have sent a letter to VW Australia via their website:

Good going Dean for complaining to VW Aust. I did a similar thing re VW deletion of baggage hooks in TDI Tig and received a phone call from a VW fella within a week. I didn't get it resolved to my satisfaction but felt better for doing it.

You could also drop an email to paul.gover@bigpond.com (Cars Guide). He is very helpful and would take it to Jutta Dierks (MD) of VW Aust as an issue if you are getting the run around. I would let him know anyway as an update on how VW are treating their owners as Jutta Dierks is serious about improving VW's image in Australia and well this is a let down. The Tiguan has been out for 18 months so surely Germany can release at least one for a permanent Australian spares.

I would hate to think how hard it may be to get a sunroof glass repaired, say after a severe hail storm or some vandal/thief heaven forbid. Apart from the above, like everyone else sorry to hear this occurred.
I have been victim of car rape years ago Commodore 4.2litre V8 stolen and tyres were feathered and engine had been thrashed. The best way to get over this is for a quick repair, so VW Aust need to smarten their act.

[NZTiguan]

Hey Arctra

Just been advised that Southern Motor Group: Contact Bruce Norris Dunedin 64 3 456 2764 bnorris@smcourt.co.nz can provide your window out of Auckland stock if somebody wants to chase it up !!

Hope this helps

Cheers

Bump

Hi Arctra

Did you get your guys to try NZ after this ??

Cheers

[Arctra]

Hi.

Yeah, Aus don't seem to talk to NZ. Something about them not being on Dealer Link or something? If the part is not in Aus then they contact Singapore, and if it's not there then it's back to Germany. Seems crazy to me, but what do I know.

The dealer has express ordered it for me and according to Fedex it should be here Friday. I'm not holding my breath though. I called VW Assist too and the guy was sympathetic, but basically said that the dealer has done the best they can. Because my broken window is not a manufacturing defect I don't qualify for a VW replacement car while I wait for the new window. He did call me back yesterday afternoon though to tell me the Sydney area manager was looking for a Tig in stock that they could take the window out of for me. He pointed out this is highly unorthodox and it's a very special consideration for me if they do do that. I'm still waiting though so not sure it's actually going to happen.

I must say, this experience has left me concerned about my Tig. Is this just a once off unfortunate event from a simple mistake in getting a replenishment order in on time, or are VW Aus just not concerned about the customer once they've bought the vehicle? Getting a smashed window repaired should not be this difficult in ANY car, no matter how new it is. It's not like it's an obscure part that is hardly ever replaced that they can use the excuse of it not being cost beneficial to stock. *shrug*

Thanks for following up with your dealer for me though, I appreciate it. I'll keep you posted on my progress.

Cheers
Dean.

[NZTiguan]

Well I ordered my new Windscreen on Monday afternoon and the Tig's in getting it fitted right NOW. PLus we live in the middle of the South Island and the screen was sourced from Auckland. Now that's what I call GREAT service !!

Sorry Ausi is such a mess, you sure it's not run by your Rugby players ??? (just taking the pi$$)

By the way, the guy delivered me home and I got him to use the park-assist down the road cos he didn't believe it could do it. Completely blew his socks off, don't think he'll get the grin off his face for years !!!

Cheers

[Arctra]

Woohoo! Just had a call from Chatswood Classic Cars and VW Australia has organised a window for me and are shipping it to Chatswood. I'm dropping my Tig off tomorrow and they're fitting it Friday morning. So I'll have my Tig back fixed and all on Friday afternoon.

I'm much happier about that, and appreciate whatever it is that VW Aus and Chatswood Classic have done to get this sorted. Hopefully there won't be this sort of problem for other Tig owners going forward.

[NZTiguan]

Well done you !!! Just got mine back with the new screen all done and dusted. Insurance pays for them here without affecting your no-claims cos it's deemed a "safety issue" which is excellent !!

Cheers