They broke my Tig!

[Maverick]

The Tiguan has deadlock, which means the lock rods are frozen, but more importantly, the inner door handles cannot be opened to get free access to your goodies. I couldn't understand from the manual if it was on by default, or you had to do something special with the keyfob.

Pretty well every VAG car has deadlocks enabled by default hence why the manual warns not to lock the car with anyone inside as they can't operate the windows nor can they open the doors.

[WannaTig]

Bastards.
Sorry to hear this; there are far too many asshats around.
Hope it all gets fixed quick so this is just a bad memory.

[goodfella]

So I just got back from a week's leave in the Snowies, and whilst I was playing a game of hockey someone smashed the drivers side window on my 3 month old Tig

Dean, so sorry to hear, its the biggest gut wrentching feeling walking to your car and seeing the broken window! So where exactly did this happen, ie Snowies-Five Dock- or hockey field? Just curious.

This has happened to me when we were living down Parra' road in Summer Hill. My mazda was a typical snatch and grab job as well as the drivers window was smashed and pushed in, I assume the tinting did stop it from shattering fully. And my car was only 5 weeks old!!!

I feared the worst a few weeks back when I noticed 2 distinct handprints in the morning frost on the rear passenger window.... somebody is watching me hopefully they felt the fear and ran away crying like a little girl!

[DJY]

Sad news indeed...
not only that the stole things from you - but they did such terrible things to your Tiguan!!!!

never good!

I had the same happen to my last car - my Alfa 147...
insurance company didn't pay out for full costs of things stolen - as I didn't have "world wide" cover on my contents (house insurance) which would have doubled my home insurance...
and car insurance didn't cover them - as they weren't part of my car.
sigh

oh yes and my "secure" parking at home wasn't regarded as "secure" by the insurance company as it allowed other residents into it (underground carpark below my unit).

That is why I never leave my Tom Tom in my car, and why I am only going to install a proper full headunit GPS in my Tiguan.

For the record - I changed insurance companies (because of this incident)... and have since changed address (unrelated - I bought a house).

[Arctra]

Dean, so sorry to hear, its the biggest gut wrentching feeling walking to your car and seeing the broken window! So where exactly did this happen, ie Snowies-Five Dock- or hockey field? Just curious.

Thanks man. Happened out at Little Bay whilst I was playing hockey. My girlfriend came to me at half time on the phone to the police asking me details. Lets say I played the second half of the game in anger! Think it actually did my game good

I feared the worst a few weeks back when I noticed 2 distinct handprints in the morning frost on the rear passenger window.... somebody is watching me hopefully they felt the fear and ran away crying like a little girl!

Hell hath no fury like a man whose VW has just been broken into!

Sad news indeed...
not only that the stole things from you - but they did such terrible things to your Tiguan!!!!

Yeah, to be honest I don't care about the stuff they took. I care about the fact that they've smashed my window. My poor Tig's been violated!

insurance company didn't pay out for full costs of things stolen - as I didn't have "world wide" cover on my contents (house insurance) which would have doubled my home insurance...
and car insurance didn't cover them - as they weren't part of my car.

I'm still to check on the household insurance, but the car insurance doesn't cover the stuff for the same reason as you... they aren't part of the car and weren't specifically listed on the policy. Oh well, hope household contents covers it.

oh yes and my "secure" parking at home wasn't regarded as "secure" by the insurance company as it allowed other residents into it (underground carpark below my unit).

Ohhhh!? That's the sort of parking I have and thought it was secure. Guess I'd better confirm that then hey. Thanks for pointing that out!

[Cam]

So sorry to hear this Arctra


Makes me really angry when I hear when things like this happen. Not just to VW's, but cars and other people's property in general. There are some real arseholes around.

Its unfortunate but sometimes you can just be in the wrong place at the wrong time for stuff like this to happen. As far as the window it may take up to a week to replace, when I was hit/side swiped down the drivers side it broke and scratched the glass for the drivers window so they had to get a new pane. The actual repairs to the whole car (i.e spray painting, new panels etc) only took a few days. It took longer to get the OEM parts than anything else.

From memory it was roughly a week when I had a cracked windscreen as well, for the windscreen place to organise an OEM replacement.

[Arctra]

Thanks mate. Can you remember how much the window cost by any chance? I'm bracing for the hurt!

[Arctra]

Well this gets better. It appears there are no spare windows available in Aus or Singapore (which is the VW Asia spares hub) so they are having to fly one out from Germany! I'll be lucky if I get it fixed this week.

I must say, I am very disappointed that VW Aus don't have spares in stock. One would have thought that on new models they would look at the most likely parts to need replacement, and surely windows would rank up there at the top, and make sure that you maintain a minimum level of inventory of those parts. *sigh* Ah well, guess I'll just have to be patient.

[Cam]

Thanks mate. Can you remember how much the window cost by any chance? I'm bracing for the hurt!

Mine was covered under insurance so I'm not sure.
But I'm guessing it wasn't cheap. Like the quote I got for my 30,000km service this morning $495.


Argh that sucks that they have no spares in Oz. It doesn't really surprise me though. Actually I don't think its necessarily a VW thing specifically, a relative of mine needed to get a part for a Toyota Hilux. They only had a stock count of 4 left in Australia (he was lucky enough to get one of them)

I think they only stock minimal parts. But I know what you mean, when it comes to spares like windows they should be stocked readily available!

[Arctra]

I have sent a letter to VW Australia via their website:

Hello.

This weekend (15/8/09) my drivers side front window on my Tiguan was smashed by thieves. This morning when I rang my dealer to get a replacement I was told that there are no spare windows in Australia or Singapore, and that I have to wait for it to be express delivered from Germany. At best it will be here at the end of the week.

My dealer (Chatswood Classic Cars) have been very helpful and polite about the whole situation, but the fact of the matter is I have to now try and secure my vehicle for a week while waiting for a new window.

How can VW Australia not have stock of a part that is so critical to vehicle security, and so likely to need replacement? (compared to the rest of an otherwise solid vehicle). Might I ask, as a VW Tiguan owner, that you review your spares management to ensure that if I (or any other Tiguan owner) do have another problem I don't have to wait for spares to be shipped internationally, and have to find a way of securing alternative transport.

Kind regards,
Dean.