The inordinate delay in delivery is another example of poor customer care from VWA.
In defense of the dealership I had ordered through, they rang me last week and told me they had "sourced" 4 Tiguans if I was still interested.
The official line from VWA on their inability to deliver was as follows:
"The new Volkswagen Tiguan is great value and unique to the Australian
market with its design and features. It is regrettable however that this
has led to an overwhelming worldwide demand which is currently exceeding
production levels.
For this reason unfortunately some dealerships are experiencing delays.
We are disappointed to hear of the cancellation of your order."
Perhaps someone from VW needs to get out of their bunker and get a clue - yeah, great vehicle but cancelled orders are not sales - with some luck some VWA execs will have their annual bonus effected, maybe then they will listen to customers?
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