MY12 tiguan waterpump leak

[davc88]

hi guys,

though i ask here if its a common issue with the tiguans to have their waterpump leak around 47000km? did a search and i find quite a few of the GTIs having the issue. my tiguan is always serviced and rarely driven so such a big repair is out of the blue. whats the likely hood vw will replace the pump?

thanks in advance

[arcadelt]

hi guys,

though i ask here if its a common issue with the tiguans to have their waterpump leak around 47000km? did a search and i find quite a few of the GTIs having the issue. my tiguan is always serviced and rarely driven so such a big repair is out of the blue. whats the likely hood vw will replace the pump?

thanks in advance

Happened on my 2010 TDI. Had done more km than you. I paid, VW did not. YMMV.

[Umai Naa!!]

It is a fairly common problem on the 2L TSI motors.

Definitely seek goodwill assistance on it through your preferred dealership.

[tigger73]

I had one done under warranty but yes it’s not an uncommon thing unfortunately.


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[davc88]

It is a fairly common problem on the 2L TSI motors.

Definitely seek goodwill assistance on it through your preferred dealership.

i called vw and the guy said its unlikely they will do a goodwill assistance because the car was bought in 2012 with 3yr warranty. now its around 2+yrs out of warranty but told me to bring it in to a dealership to check it out then apply for internal review. i got quoted $200 just to check out the fault but the fault was already diagnosed by my local vw specialist. is the dealer ripping me off?

i dont see the point of paying for another diagnostic then been told vw is unable to help. i'll be $300 out of pocket in total just for the mechanics to spend less than 10mins to diagnose a obvious leak.

[tigger73]

Standard dealer line but unfortunately a lot of dealers have inspection fees to cover their time.

It’s a crappy system when you’re looking to claim goodwill as it tends to lock you in. They will have to inspect it before sending to VW and then you may have to have a battle to get anything.

Not sure what your chance of success would be. I’d be asking the dealer for a standard price to replace the water pump.


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[davc88]

Standard dealer line but unfortunately a lot of dealers have inspection fees to cover their time.

It’s a crappy system when you’re looking to claim goodwill as it tends to lock you in. They will have to inspect it before sending to VW and then you may have to have a battle to get anything.

Not sure what your chance of success would be. I’d be asking the dealer for a standard price to replace the water pump.


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cheers for the reply tigger you've been always helpful ever since i joined here

i got quoted $1200 from a specialist. my guess dealer price will be around $1600...i called ACCC and they mentioned i do have a valid claim for a dispute mediation.

[Umai Naa!!]

I'd have asked if the diagnostic fee will be reimbursed should the goodwill claim be approved, as they will claim that diagnostic fee back themselves.

[tigger73]

You’ll be up for the inspection fee if you don’t go ahead with repairs.

I have no idea if you’ll be successful with a goodwill claim. If you have been serviced at the dealers they may go into bat for you but sounds like you’ve been going to an independent for services

My guess is if this is the case that the dealer will hang you out to dry. And then give you the standard line “now if you’d serviced with the dealer it may be different” line.

You could try talking to VE customer care first but not sure they will commit either way on it either.

Unfortunately the car is 6 years old and there will be maintenace costs as things wear out. Water pumps don’t last forever and I’m going to suggest VW may tow this line.




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[Transporter]

i got quoted $1200 from a specialist. my guess dealer price will be around $1600...i called ACCC and they mentioned i do have a valid claim for a dispute mediation.

So, you should let the dealer know and go ahead with the ACCC suggestion.