What the "suspension expert" is saying is that the springs are coil binding, which can be a good thing if they were designed that way. For example in a progressively wound spring (different gaps between the springs) they are designed to close up the gap and touch at low loads which then increases the spring rate. In the picture below the outer pair of springs are fronts and the inner pair the rears, note the closer winding on top of the rears to give progression in the rates.
But the fronts are not progressive which is quite common. I'd suggest a quick look at your front springs to see if they are progressively wound or not. If the front springs are in fact coil binding (very easy to see via the damaged paint between the coils), then I'd suspect the car is set for too low a ride height and/or the wrong kit is fitted. For example the 4WD kit is different to the 2WD kit and the diesel versions are different again. Put a "petrol kit" in diesel and it will almost certainly have too low a spring rate.
In summary, H&R don't generally in my experience make such a fundamental mistake, their stuff is pretty good, fit for purpose. So I'd suggest that the first job is to confirm that the kit part number is actually for your model Tiguan. If it isn't, then the solution maybe as simple as swapping the front springs for ones for the right model.
Cheers
Gary
Golf Mk7.5 R, Volvo S60 Polestar, Skyline R32GTST
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