In response to all those victims of poor service from Austral VW at Newstead in Brisbane be assured you are not alone. I have a number of mates all with VW Golfs that have gotten dreadful customer service in the service department when they have had their cars serviced at Austral and now I can add myself to that list. I recently made the mistake of having my car 2005 VW GTI serviced for the 105000KM service at Austral against my better judgement. The outcome was Alex trying to gouge me from the $435.00 service quoted to over $2800.00 of all sorts of repairs including a timing belt and water pump not yet required for preventative maintenance replacement + $1400 for cooling fans where one was not working intermittently. Apparently the technician (as they call them these days) as they are not really mechanics as such I suspect recommended a raft of replacements that did not really require to be done as yet but it was highly recommended..

I told Alex "Not a chance on this service" Then what do you know my car required a $15.00 pipe which meant that I could not get it back until the next day and then when I arrived at the time indicated by Alex the car was not ready and I had to wait another hour before it was.

This is not the worst part. Add to this the fact that the moment I get home the driver’s window unit is not working and whilst I am checking this the Drivers Airbag warning indicator comes on. The next night I go to drive at night and my left headlight circuit shuts down and activates the headlight failure warning lamp.

Coincidence ???.. I do not think so. The car has run fine for 3 months until I get it serviced and now all hell breaks loose.

I might have thought it was coincidence if it was not for the fact that this is so similar to what has happened with a number of mates at Austral that I will go out of my way for the rest of my life to ensure that no one who owns a VW ever gets it serviced by these shonky bastards !!!.

Let this be a warning to you all. Never take a VW, Volkswagen to Austral Motors in Newstead unless you want to be royally screwed.