Customer Service in Brisbane...?? where?

[T&M]

Yep, we too bought our vehicle thru Trent and were happy all the way thru the process.

Servicing at Austral however is very different to the glossy shine we got thru the sales process.

Anyway, I'll wait till I hear back from VW Aust with what they have to say.

BTW. Norris' Sales office is at Kedron and for a few more months their serving is done at Eton St, Nundah (Mitsubishi, Suzuki etc...) until their brand new VW service location opens near their new Sales office.

For the in-between services I would highly recommend Jimmy Mac from this forum as he has helped us with ours and is very very good.

[team_v]

I will be getting JMac on the forums here to have a look at mine, or going througha euro specialist like Mike Webber Prestige and Performance (they do log book servicing).

Definitely not going to Austral.
Will only go to Highway auto if its a warranty issue or if it will be in for a few days and i will need a hire car.

[T&M]

Yep we have used Jmac to do a "7,500" service as we felt that waiting until the 15,000 service was a bit much. He was excellent and even followed up with us to see if we were happy. I also like the look of Michael Weber's setup.

But the latest news in this saga is that Austral have contacted me direct yesterday and asked if they can book the car in to get it's radio repaired ASAP. I must say that I'm pretty happy with the response time. Car is booked in for next week so all is on track.

[147Tig]

... to do a "7,500" service as we felt that waiting until the 15,000 service was a bit much...

How musch is the 7500km service?

[T&M]

How musch is the 7500km service?

I think it was around the $160 mark with all filters, oil etc plus does a system scan and pretty much checks everything out.

[147Tig]

I think it was around the $160 mark with all filters, oil etc plus does a system scan and pretty much checks everything out.

Is that price included labour charge as well or just parts? Thanks for your info T&M

[T&M]

Is that price included labour charge as well or just parts? Thanks for your info T&M

All inclusive. All done at my wife's work by "Jmac" (from this forum). I think next time we may have him do elsewhere as it's a very busy location and not really setup for servicing cars.

[karlanthonyhilton]

.................................................. ..........

[VWMAN]

In response to all those victims of poor service from Austral VW at Newstead in Brisbane be assured you are not alone. I have a number of mates all with VW Golfs that have gotten dreadful customer service in the service department when they have had their cars serviced at Austral and now I can add myself to that list. I recently made the mistake of having my car 2005 VW GTI serviced for the 105000KM service at Austral against my better judgement. The outcome was Alex trying to gouge me from the $435.00 service quoted to over $2800.00 of all sorts of repairs including a timing belt and water pump not yet required for preventative maintenance replacement + $1400 for cooling fans where one was not working intermittently. Apparently the technician (as they call them these days) as they are not really mechanics as such I suspect recommended a raft of replacements that did not really require to be done as yet but it was highly recommended..

I told Alex "Not a chance on this service" Then what do you know my car required a $15.00 pipe which meant that I could not get it back until the next day and then when I arrived at the time indicated by Alex the car was not ready and I had to wait another hour before it was.

This is not the worst part. Add to this the fact that the moment I get home the driver’s window unit is not working and whilst I am checking this the Drivers Airbag warning indicator comes on. The next night I go to drive at night and my left headlight circuit shuts down and activates the headlight failure warning lamp.

Coincidence ???.. I do not think so. The car has run fine for 3 months until I get it serviced and now all hell breaks loose.

I might have thought it was coincidence if it was not for the fact that this is so similar to what has happened with a number of mates at Austral that I will go out of my way for the rest of my life to ensure that no one who owns a VW ever gets it serviced by these shonky bastards !!!.

Let this be a warning to you all. Never take a VW, Volkswagen to Austral Motors in Newstead unless you want to be royally screwed.

[team_v]

In response to all those victims of poor service from Austral VW at Newstead in Brisbane be assured you are not alone. I have a number of mates all with VW Golfs that have gotten dreadful customer service in the service department when they have had their cars serviced at Austral and now I can add myself to that list. I recently made the mistake of having my car 2005 VW GTI serviced for the 105000KM service at Austral against my better judgement. The outcome was Alex trying to gouge me from the $435.00 service quoted to over $2800.00 of all sorts of repairs including a timing belt and water pump not yet required for preventative maintenance replacement + $1400 for cooling fans where one was not working intermittently. Apparently the technician (as they call them these days) as they are not really mechanics as such I suspect recommended a raft of replacements that did not really require to be done as yet but it was highly recommended..

I told Alex "Not a chance on this service" Then what do you know my car required a $15.00 pipe which meant that I could not get it back until the next day and then when I arrived at the time indicated by Alex the car was not ready and I had to wait another hour before it was.

This is not the worst part. Add to this the fact that the moment I get home the driver’s window unit is not working and whilst I am checking this the Drivers Airbag warning indicator comes on. The next night I go to drive at night and my left headlight circuit shuts down and activates the headlight failure warning lamp.

Coincidence ???.. I do not think so. The car has run fine for 3 months until I get it serviced and now all hell breaks loose.

I might have thought it was coincidence if it was not for the fact that this is so similar to what has happened with a number of mates at Austral that I will go out of my way for the rest of my life to ensure that no one who owns a VW ever gets it serviced by these shonky bastards !!!.

Let this be a warning to you all. Never take a VW, Volkswagen to Austral Motors in Newstead unless you want to be royally screwed.

Go to Jmac or Prestige and Performance.
Hope it all gets sorted out for you.


Also hope we can see you at some of our SE-QLD Meet ups