Can't trust your dealer's service dept

**Sharkie** · 11-11-2009, 12:52 PM

Found something else interesting about the MY10s and MY09s today ....

The shopping bag hooks (2 x chrome under the luggage cover) have been deleted for MY10 onwards ....

I HAD them in mine (MY09) and when I was in at the dealer to have my radio upgrade fitted they swapped them out for a MY10 they delivered that day .......

.... without telling me and hoping I would not notice ...

SO ... when I found out upon a recent shopping trip that they had mysteriously dissappeared I made the dealer replace them today .......

shocking ...... needless to say I won't be going back there for a service and leave my car unsupervised in their care .....

**Arctra** · 11-11-2009, 01:13 PM

Originally Posted by Sharkie

I HAD them in mine (MY09) and when I was in at the dealer to have my radio upgrade fitted they swapped them out for a MY10 they delivered that day .......

.... without telling me and hoping I would not notice ...

SO ... when I found out upon a recent shopping trip that they had mysteriously dissappeared I made the dealer replace them today .......

shocking ...... needless to say I won't be going back there for a service and leave my car unsupervised in their care .....

That is shameful.

I am presuming this is the dealer you bought your Tig from originally? Can you at least confirm that is was NOT Gold Coast VW as I have my Tig booked in for it's 15000km service in Dec (as I that is where I predict I'll be when I am due a service so won't be able to get it done at Chatswood Classic which is the dealer I got my Tig from - who I am happy with for the record).

**Swallowtail** · 11-11-2009, 01:25 PM

Originally Posted by Sharkie

Found something else interesting about the MY10s and MY09s today ....

The shopping bag hooks (2 x chrome under the luggage cover) have been deleted for MY10 onwards ....

I HAD them in mine (MY09) and when I was in at the dealer to have my radio upgrade fitted they swapped them out for a MY10 they delivered that day .......

.... without telling me and hoping I would not notice ...

SO ... when I found out upon a recent shopping trip that they had mysteriously dissappeared I made the dealer replace them today .......

shocking ...... needless to say I won't be going back there for a service and leave my car unsupervised in their care .....

Sharkie - how long ago?

**Sharkie** · 11-11-2009, 01:36 PM

Originally Posted by Swallowtail

Sharkie - how long ago?

Upgraded the radio on the 23rd of Oct ... took about a week to notice they were missing and today was the 1st oppertunity to have it rectified .....

and it was not Gold Coast VW ...

**clip** · 11-11-2009, 07:20 PM

Sharkie, if you want to push a point, it might just be that what they perpetrated amounts to theft. The common law offence of larceny (theft) requires a number of highly articulated elements to be satisfied in order to obtain a conviction - which perhaps this does?:

First, the offence only applies to tangible forms of moveable property.
Secondly, that property must belong to another--that is, be in the possession of another person...
Thirdly, the accused must, at least temporarily, take the property out of the other person's possession.
Fourthly, this taking must occur without the consent of the other person.
Fifthly, the thief must intend to permanently deprive the victim of the possession of the property.
Sixthly, the thief must act in a way that is fraudulent.

Seems to me they just ticked all the boxes! I'd be after something - and it wouldn't involve leaving my vehicle anywhere near them!

I don't think I'd be mentioning their name here though.

**NZTiguan** · 12-11-2009, 05:37 AM

Seriously Sharkie I'd be climbing over the dealer's desk and giving him a very loud and expensive lesson in theft, manners and treatment of clients. I would also be writing to VW direct and demanding an apology and compensation. This is TOTALLY unacceptable and the dealer would be working VERY hard to ensure I didn't take him to court for theft, believe me SOMEBODY would be paying for this BIG TIME.

**Bayman** · 12-11-2009, 10:56 AM

Well I agree if the dealer removed the hooks that were delivered with your vehicle, that is a down right cut and dried case of THEFT. I would seek compensation and NOT let the dealer get away with it. I would take it up with the CEO of VW Aust and even look at other avenues if unhappy. VACC, NRMA etc for instance.

I went through the baggage hook debacle earlier this year : refer post
http://www.vwwatercooled.org.au/newf...e+hooks&page=3

I was told by VW Aust over the phone a load of crap. They told me the TDI model never had baggage hooks fitted and only the 147 TSI model had them.
I worked out for a fact that after around towards the end of February 2009 they stopped fitting them.
Personally I feel it is just VW trying to save a few bucks. I have kept my blanking plates so when I get rid of my Tig I will swap them out if I get an updated Tig and need them. Anyone need the Parts no & cost involved contact me.

**Maverick** · 12-11-2009, 11:03 AM

Originally Posted by Sharkie

Found something else interesting about the MY10s and MY09s today ....

The shopping bag hooks (2 x chrome under the luggage cover) have been deleted for MY10 onwards ....

I HAD them in mine (MY09) and when I was in at the dealer to have my radio upgrade fitted they swapped them out for a MY10 they delivered that day .......

.... without telling me and hoping I would not notice ...

SO ... when I found out upon a recent shopping trip that they had mysteriously dissappeared I made the dealer replace them today .......

shocking ...... needless to say I won't be going back there for a service and leave my car unsupervised in their care .....

Did the dealer confirm this is what occurred? Did blanking plugs get put in the place of where the chrome hooks were located?

**Sharkie** · 12-11-2009, 11:32 AM

Originally Posted by Maverick

Did the dealer confirm this is what occurred? Did blanking plugs get put in the place of where the chrome hooks were located?

In a much earlier post I queried if the Tig had any hooks, after which Tedhaggie pointed them out and my wife happily started using them ..... then about a week ago after a shopping trip she found the hooks were gone and blanking plugs were installed in its place ......

My Tig is 1 of the last MY09 builds - May 09 - and had it fitted.