i don't know about vw, but according to the skoda manual - voice control only works with the rns510, not the rcd510.
pushing the mic button on the steering will mute the audio & activate the bluetooth. it should make a boing type of sound, after which u may voice ur command, like "Dial Number".
if ur bluetooth isn't reacting, i'd take it back to the dealer & get it checked.
or they've fitted 9w2 bluetooth from factory. 9w2 does not support voice control. u'll have to upgrade the bt unit to 9w7.
if u do that, voice control will still only work on phone functions. u won't be able to control other functions like radio, cd etc etc., cause rcd510 no likey voice control.
does ur bluetooth work via touch on the 'phone' menu?
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