Touchscreen Dead Pixels??

[iceman6]

Having, I believe, an issue with the multimedia unit touch screen in my 2013 MK7 Golf (90TSI manual). So far, it's been great with no previous issues whatsoever. Only lately I have started noticing colourful dots (or dead pixels?!) appearing at the corners of the touch screen. See here – Imgur: The most awesome images on the Internet


Here is a closeup shot of the corners (more visible here) -
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet


I tried to capture it best using the camera but it's very noticeable to the bare eye.
Has anyone faced a similar problem?
Now is this something which can be fixed under warranty? Not really looking forward to a sea of dead pixels covering the entire screen after sometime

[agentthumb]

Have you tried hard resetting the unit by holding down the power button?

If that fails, and the car is still under warranty, take it back to get the screen replaced.

If out of warranty, but you have been having your car serviced with the dealer, there's a pretty good chance they'd replace it out of goodwill.

If you haven't been servicing your car with the dealer, you'd have to argue pretty hard... but a screen should last longer than 3 years in a car...

[iceman6]

Haven't tried hard reset. Will give that a go.
Do I lose any stored data for e.g stations, bluetooth connections after doing it?

Warranty expires in the middle of next month.

[agentthumb]

I think if they just swap the screen out, not the actual computer in the glovebox, you may keep your stored data. I could be wrong tho, they may end up having to do a factory reset even if they just replace the screen.

If your warranty runs out next month, I'd ring up and book it in for inspection now. If the record shows the problem exists before warranty runs out, they can't reject this claim even after the warranty runs out.

[lcy2004vip]

go back to claim on warranty ASAP, to avoid all those troubles on yourself and god knows what kind of excuses the dealer might find once out of warranty. it is obviously defective pixel dots, insist for a new screen for peace of mind IMO.

[VRJ]

I've just had the screen on my MIB2 replaced under warranty for different issues. You don't lose anything as it is only the screen, nothing more.

Victor