Thanks all.
I hear you all, believe me: the dealer *should* give it to me, totally 100% agree... but they are not, that's the bottom line; probably due to incompetence in this case. Which is why I was wondering what my other options were.
I could go back and try again, but I will probably get the same guy at the front desk again.
I could go to another (the only other competitor) dealer (which is a pain as they are further and need to go on a work day on top), but no guarantee they will want to help me. I may have to suck it and see; but don't like my chances.
Getting identified as being the owner of the car was not the problem (either over the phone or when I went in), as they ID'ed me and in the case of on the phone, it was the person that sold me the car that I spoke with.
Quite annoying this. Hopefully VW head office with come through.
I don't really want to go down the route of the dealer taking out the RNS, putting in the RCD, getting the PIN out and the putting back the RNS; as I am sure I will get some BS (over-) charge from them due to their "specialist" skills required at $1xx an hour. Oh the irony...
I know it doesn't take long to swap these units in reality (I saw the RNS being done), but that does not mean that they won't charge me for the privilege. Call me cynical Plus I don't really trust them to screw something else up.
Even if they charge me for an hour at say $150 (?), that would probably not make it worth my while?
Bookmarks