Installation Problems with RCD510

[julesski]

Sent the unit back and the seller confirms the unit working in three different Volkswagens and provided video to prove it. Unit now back in NZ and again sat with the Tristram engineer while attempting to fit and straight away "Internal CD error" the moment it is plugged in. Other features seem to work but CD function resolutely fails to operate. I will take it to Giltrap to see if they can help me.... very frustrating. Paypal resolution has been raised to preseve my right to continue down that route.

I am unaware of any incompatibility issues between countries. This is the latest version with different buttons (no TIM etc) although the trader suggested disconnecting the negative battery lead to get the car to reboot, not sure I want or need to go that far?

[julesski]

Giltrap VW attempted to fit the unit but experienced the same problems as before. Fitted another "donor" RCD510 unit to mine and it worked out of the box (shame they could not leave it there ).

Seller will still not refund and I have now spent almost as much proving it will not work for me, in my car, which frankly is the only place I want it to work.

Now moving into "Claim" with Paypal so will advise how they decide.....

[julesski]

Paypal adjudicated in my favour and the unit and original post costs were refunded by the trader so all ended well.