Firmware updates for RNS510 units in Australia/NZ

[Guest001]

You dont need to search just start on page 1 and work through it Thats how we have learnt, Its all there.

Same questions all the time when its all there already.

[Mordibe]

Recently during my annual service to my Nov'12 Scirocco R I posted an email to the service representative first asking if they have the technical experience and hardware to check and upgrade my fitted RNS510 unit and secondly what it would cost?

They replied that they did and the upgrade would cost AU$80.

My RNS 510 details are:
Delivery Part Number - 1T0035680D
SW-Version - 4020
Maps - AU & NX, Supplier Sensis
Map Version HDD -7005

I explained that I wanted the SW-Version and the Maps upgraded to latest and gave them links to this thread and other information that explained there is a newer version for the 680D.

When I picked the car up and checked all they had done was upgrade the Maps to HDD - 7920 but NOT the SW?
Asking them why they hadn't upgraded the device as they had quoted they told me that the latest SW-Version was on the device according to their testing equipment?
Since then I have had no success getting a refund or in fact any comments about it at all!

I contacted another VW Dealer (John Hughes) here in WA and asked them the same and they told me to come in and for NO Charge they would check and upgrade my RNS 510! So it is booked in tomorrow morning and WE WILL SEE?

Does anyone on this forum know how the dealers check these units, you would think they would be trained by VW to handle these systems on their vehicles? Servicing is not just spark plugs and oil change these days!

Any comments would be appreciated, thanks?

[Guest001]

Recently during my annual service to my Nov'12 Scirocco R I posted an email to the service representative first asking if they have the technical experience and hardware to check and upgrade my fitted RNS510 unit and secondly what it would cost?

They replied that they did and the upgrade would cost AU$80.

My RNS 510 details are:
Delivery Part Number - 1T0035680D
SW-Version - 4020
Maps - AU & NX, Supplier Sensis
Map Version HDD -7005

I explained that I wanted the SW-Version and the Maps upgraded to latest and gave them links to this thread and other information that explained there is a newer version for the 680D.

When I picked the car up and checked all they had done was upgrade the Maps to HDD - 7920 but NOT the SW?
Asking them why they hadn't upgraded the device as they had quoted they told me that the latest SW-Version was on the device according to their testing equipment?
Since then I have had no success getting a refund or in fact any comments about it at all!

I contacted another VW Dealer (John Hughes) here in WA and asked them the same and they told me to come in and for NO Charge they would check and upgrade my RNS 510! So it is booked in tomorrow morning and WE WILL SEE?

Does anyone on this forum know how the dealers check these units, you would think they would be trained by VW to handle these systems on their vehicles? Servicing is not just spark plugs and oil change these days!

Any comments would be appreciated, thanks?

Dealers will normally only update firmware if unit is faulty.

Why dont you do what we all do and d/load the 4120 from here and load it yourself for free. There is very little advantage going from 4020 to 4120 anyway. Hardly worth all the effort.
$80 ????? you can buy them at the parts dept of most dealers for $55 and stuff the DVD in yourself.

[Mordibe]

Dealers will normally only update firmware if unit is faulty.

Why dont you do what we all do and d/load the 4120 from here and load it yourself for free. There is very little advantage going from 4020 to 4120 anyway. Hardly worth all the effort.
$80 ????? you can buy them at the parts dept of most dealers for $55 and stuff the DVD in yourself.

Based on HillBilly's reply (thanks) have decided that "if it ain't broke, don't fix it" policy. The service rep at JH's basically told me the same but he did confirm that they would happily upgrade the maps for free when the car is bought in for a service!
So a bit "miffed" that AHG service charged me $80
Not worth doing it myself either as I then need to reload the maps and don't have the disk.
Thanks

[Guest001]

Based on HillBilly's reply (thanks) have decided that "if it ain't broke, don't fix it" policy. The service rep at JH's basically told me the same but he did confirm that they would happily upgrade the maps for free when the car is bought in for a service!
So a bit "miffed" that AHG service charged me $80
Not worth doing it myself either as I then need to reload the maps and don't have the disk.
Thanks

you would have the DVD if you had bought it instead of getting them to rort you LOL