Clueless Girl! Pls Help! Winca Headunit Error "application platform.exe" error

[queenina]

Hi,

I have an aftermarket stereo unit for my VW Golf R32. It has been going good until this morning I got this error "application platform.exe encountered a serious error and must shut down". I can't do anything anymore. The radio itself is still playing the last selected radio station from yesterday but thats about it.

Does anyone know how to get rid of it?
I've attached a photo of my unit.


Thank you so much for your time!!

I forgot to mention that I've had this pop up before (once every couple of months). Usually i'd just turn it off and then on and it would disappear.
Last night my car battery nearly died (car could not start by itself, once I turned it on, the car needed revving to charge it back up). I think this may have caused the error.

[Hillbilly]

Hi,

I have an aftermarket stereo unit for my VW Golf R32. It has been going good until this morning I got this error "application platform.exe encountered a serious error and must shut down". I can't do anything anymore. The radio itself is still playing the last selected radio station from yesterday but thats about it.

Does anyone know how to get rid of it?
I've attached a photo of my unit.


Thank you so much for your time!!

Try holding down the two top left buttons and the very right hand one (at the same time for 10secs) which should reset the unit

The ones on each side of the DVD slot are the ones I mean

[queenina]

Try holding down the two top left buttons and the very right hand one (at the same time for 10secs) which should reset the unit

The ones on each side of the DVD slot are the ones I mean

Thanks,
I tried it out though and to no luck, it didnt work =(

[robbie]

Hey queenina,

Have you changed the Canbus? Have you checked to see if there is any loose connections at the back of the unit?

[saint70]

Is this chinesse rns? One of my friend has same issue. Fix was: new canbus and upgrade firmware. I know all this done by vw specialist.
Good luck.

Sent from my D6503 using Tapatalk

[queenina]

Hey queenina,

Have you changed the Canbus? Have you checked to see if there is any loose connections at the back of the unit?

Hi Robbie,

No I haven't changed it, I don't think anything would be loose.

Thanks for the suggestion.

[queenina]

Is this chinesse rns? One of my friend has same issue. Fix was: new canbus and upgrade firmware. I know all this done by vw specialist.
Good luck.

Sent from my D6503 using Tapatalk

Thanks saint70,

I was told by my mechanic it was purchased from China. My mechanic is away for a few weeks and I was hoping there was an easy fix I could do because it is annoying me. Would you know where I could download the firmware?

[saint70]

I got mine (original) from poland. Upgrade firmware done by vw service. For yours i really do not know since is not original. Wrong firmware can damage whole unit. So, better check model no before do anything. Regards

Sent from my D6503 using Tapatalk

[FJ Steve]

I got mine (original) from poland. Upgrade firmware done by vw service. For yours i really do not know since is not original. Wrong firmware can damage whole unit. So, better check model no before do anything. Regards

Sent from my D6503 using Tapatalk

This is not an RNS510. It is a Chinese clone, running a Windows CE platform. Firmware developed by Continental and VW will not do anything positive to this unit, more than likely, will damage it.

You need to find out/recall what generation WinCE platform the system was/is using and (maybe) reload that firmware.

GPSUnderground.com could be a source, or speak to the previous owner of the vehicle (if you know who it was).

Finally, if all else fails, could be time to upgrade to a more serious touch screen GPS Headunit (Viz, Alpine, Pioneer or VW OEM - RNS510).

[JustCruisn]

Have you tried disconnecting the battery ? Or if that is too technical, maybe locate the correct fuse and pull that.
After a few minutes reconnect, this may force it to reboot and be all good again.