Dealer used Havoline 5W-40 12month service, 2.0 TSI

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21-04-2012, 09:05 AM
kaanage

Quote:

Originally Posted by Umai Naa!!

On a side note, when you agree to a pick-up time, don't arrange to leave the car all day. If they see 5pm as the pick-up time, your car instantly goes to the bottom of the pile. It WILL be rushed through at the very last minute.

Tell them you'll pick it up at, say 1pm, but turn up your leisure. Chances are, they wont phone you when it's done anyway, so they can't call you out on your tardiness.

Actually, my wife reminded me that she was also left waiting for half an hour last time when the car was serviced and that time, she had requested the car be ready at 3pm (she ended up driving away from Camberwell VW at 3:30). So no matter when we want it, we'll be requesting for at least an hour before next time AND I will provide my own oil.
21-04-2012, 09:14 AM
Transporter

Quote:

Originally Posted by kaanage

Actually, my wife reminded me that she was also left waiting for half an hour last time when the car was serviced and that time, she had requested the car be ready at 3pm (she ended up driving away from Camberwell VW at 3:30). So no matter when we want it, we'll be requesting for at least an hour before next time AND I will provide my own oil.

Because they started to work on it in the afternoon. But if you tell them that you will pick it up at 1:00 or better still before 12:00, they will do it still in the morning and it will be ready by 5:00 :)
21-04-2012, 01:56 PM
kaanage

OK, a retraction. Camberwell VWs service manager assured me today that the car did get 504/507 5w30 oil used in the most recent service but their system hasn't been updated to reflect this on their invoices.

The wife still isn't happy about the delays but that'll go into the servicing survey.
16-05-2012, 03:23 AM
Rawcpoppa

Quote:

Originally Posted by kaanage

OK, a retraction. Camberwell VWs service manager assured me today that the car did get 504/507 5w30 oil used in the most recent service but their system hasn't been updated to reflect this on their invoices.

The wife still isn't happy about the delays but that'll go into the servicing survey.

How are you sure he's telling the truth?
16-05-2012, 09:30 AM
Rawcpoppa

I'm from Trinidad. My dealer here(there is only one) used Castrol Edge with SPT 5w-40 for my 1000 mile service which after I did some research i found out was a VW 502 oil.

The dealer here wants me to service my 2012 Jetta every 3 months or 5000 miles, whichever comes first. My owner's manual states I should use VW 504 oil. Should I make a fuss with the dealer about this considering I am not doing the long life service like you guys? E.g 502 for less than 6 month intervals, 504 for 1year interval servicing?

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16-05-2012, 10:21 AM
brad

Quote:

Originally Posted by Rawcpoppa

How are you sure he's telling the truth?

sometimes you just have to trust people

Quote:

Originally Posted by Rawcpoppa

I'm from Trinidad. My dealer here(there is only one) used Castrol Edge with SPT 5w-40 for my 1000 mile service which after I did some research i found out was a VW 502 oil.

The dealer here wants me to service my 2012 Jetta every 3 months or 5000 miles, whichever comes first. My owner's manual states I should use VW 504 oil. Should I make a fuss with the dealer about this considering I am not doing the long life service like you guys? E.g 502 for less than 6 month intervals, 504 for 1year interval servicing?

502.00 is actually fine for 15k/1yr fixed service intervals. 504.00 is the designated oil for variable service up to 30k/2yrs. Having said that, 504.00 is now cheap enough (here is AUS anyway) that you may as well use it all the time.

I think your dealer is trying to over-service your car if he wants you back every 3 months/5,000km. The only reason you would reduce the service intervals (down to 7500km/6m) is if you drive under any of the severe service conditions listed in the service book including but not limited to: short trips, stop/start traffic, towing, extremely dusty, etc.
17-05-2012, 12:52 PM
Diesel_vert

Quote:

Originally Posted by Rawcpoppa

I'm from Trinidad. My dealer here(there is only one) used Castrol Edge with SPT 5w-40 for my 1000 mile service which after I did some research i found out was a VW 502 oil.

The dealer here wants me to service my 2012 Jetta every 3 months or 5000 miles, whichever comes first. My owner's manual states I should use VW 504 oil. Should I make a fuss with the dealer about this considering I am not doing the long life service like you guys? E.g 502 for less than 6 month intervals, 504 for 1year interval servicing?

Due to the higher levels of sulphur in your fuel, I would not recommend using 504/507 oils (I'd have thought it wouldn't even be sold in your country because of this reason).

The current oil you are using should be fine.
17-05-2012, 01:02 PM
brad

Would the high sulfur fuel be classed as a severe service item requiring more frequent oil changes?
17-05-2012, 01:10 PM
Diesel_vert

Quote:

Originally Posted by brad

Would the high sulfur fuel be classed as a severe service item requiring more frequent oil changes?

It would probably be a contributing factor (amongst others) for the shortened service intervals in their country.
17-05-2012, 02:57 PM
Rawcpoppa

So you're saying that VW 502 oils may be more tolerant to sulphur than the 504s? I was considering switching to VW 504 and having frequent oil changes because of the sulphur. I figured 504 would be better than 502 in this instance once I kept the intervals short (6 months or 7500 miles)

I msged my dealer asking why they used 502. Hopefully I get a legit response so I can post back here.

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