VW Welcome Pack

**drad81** · 22-01-2013, 12:55 PM

I got a full tank of fuel (which I negotiated at sale) and 2 key rings and VW Calendar. I was told that the official VW welcome pack will be delivered to my home. not sure what that contains yet.

**Dan86** · 22-01-2013, 03:41 PM

I got a hamper thing, that had a bottle of wine in it, some sour dough biscuit things and some marmalade all locally made and two key rings.

I asked how much fuel was in it when I was picking it up and they went and filled it right up.

Got a few phone calls for a few weeks after that checking up and making sure everything was going good.

Was more than I expected to get really.

**BTJ** · 22-01-2013, 03:48 PM

I got a really nice VW golf (as in the sport) umbrella with mine. Was sitting in the showroom waiting for me when I picked it up. Got to drive it out with 19km on the clock.

When I saw it I didn't even think it was my car I couldn't believe how good it looked.

Then 3 days later someone put a dent in my door

**Dutch77** · 22-01-2013, 04:12 PM

Originally Posted by Dan86

Was more than I expected to get really.

Should really be car sales 101.

Good service = multiple purchases by me + recommendations; bad service = no sales and me passing that story on to family, friends and clients in the market.

**jamesatfish** · 22-01-2013, 04:23 PM

Hmmm - certainly does seem to be very much dependant on the dealer, the sales person and the car you bought:

Touareg V6, factory order, Lennock (ACT): Gift basket, thank-you note, VW key rings, follow up phone call.
New Beetle Cabrio, factory order, Moore Park (NSW - now closed): Nothing. They even refused to give me the special VW child seat that was supposed to be delivered with all of the first 200 limited run Cabrios, even after escalating the matter to VWA.
Golf TDI, dealer stock, Moss Vale (NSW): VW key rings, thank-you note, follow up phone call.
Caddy TDI, factory order, Lennock (ACT): VW key rings.
Polo GTI, dealer demo, Lennock (ACT): GTI key rings.
Tiguan 144, factory order, Slaven (ACT): VW key rings, luggage set, thank-you note, phone calls.
Golf R, dealer stock, Barlow (VIC): VW key rings, phone calls.

I won't accept a car delivery (dealer or private) with less than a full tank of petrol.

I should note that the above list isn't a full reflection of the during- and after-sales performance of each dealer, but there's no doubt that getting some nice branded goodies upon delivery or soon after helps for future sales from that dealer.