VW Welcome Pack

**Dutch77** · 21-01-2013, 06:28 PM

Originally Posted by mak51m

Mazda was quite good at after market service. Few weeks after I bought my SP23 the Mazda head office called to see how well the whole experience went, I mentioned to her that all I was missing was a Mazda Keyring and she offered to send me on...and it was a pretty decent 'Zoom Zoom' one.
Would be nice if VW did something similar.

I think that boils down to the dealers though.. I got numerous follow up phone calls, Xmas cards, the usual stuff.

For what it's worth Mazda also did this on my previous car as well, but it was all dealer driven rather than HQ.

However, that isn't to say I don't think VW couldn't lift their game in this regard, particularly as they price themselves as a (slightly) premium brand here,

**team_v** · 21-01-2013, 07:00 PM

VW will give you a keyring and a bottle opener apparently if you buy a GTI.
They are probably also likely to offer you something if you buy off the showroom floor and don't drive a hard bargain.

They could offer some sort of buyer/owner group thing but to be honest why would they.
It would leave them open to possible litigation and liability when they can use other forums as a proxy now and not have to worry about it.

**Guest001** · 21-01-2013, 07:45 PM

Well I did pretty good as when I bought the Passat I mentioned I didnt get a keyring with the Polo.

Off the salesman went and came back with a WV logo one Worth all of $9 at parts dept LOL

**Allegiance** · 21-01-2013, 08:55 PM

Sounds like I've done alright, both of my keys came with VW key rings

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**LunchboxVRS** · 21-01-2013, 09:20 PM

I got a bottle of wine and 2 VW wine glasses. They took a picture of us with the car then sent us a copy in a nice card. Both keys had key rings and tank was full.

**aussie houdini** · 21-01-2013, 10:48 PM

maybe i should start the conversation with every dealer stating that I'm expecting a nice VW jacket and a centre console bottle opener or this deal is never going to happen

**Tom87** · 22-01-2013, 09:08 AM

were you expecting a bouquet of flowers and a hamper of german wine delivered to your door?

Dude, you bought a VW not an E63 AMG....

**Candyman** · 22-01-2013, 09:28 AM

Wife got flowers, bottle of champers and travel mug.

I got the usual welcome pack, two key rings, jacket, travel rug some other bits and pieces, iPod MDI cablex2.

Magazine etc comes regularly

Got the one year gift in the form of a $1200 photo session (which I sold).

At both services they have left oil fillup and windscreen washer bottles in the boot, even though I've never used either.

**BrashDaniels** · 22-01-2013, 10:51 AM

Originally Posted by Tom87

were you expecting a bouquet of flowers and a hamper of german wine delivered to your door?

Dude, you bought a VW not an E63 AMG....

actually...when we bought the Fabia we DID get a bottle of wine, AND a HUGE bunch of flowers, AND a SKODA Umbrella, AND a key ring. The owners kit came in the mail, in a lovely presentation box with our Owner ID and Road Assistance Card.

Once again, I think the majority of that was dealer driven.

**team_v** · 22-01-2013, 10:54 AM

Originally Posted by BrashDaniels

actually...when we bought the Fabia we DID get a bottle of wine, AND a HUGE bunch of flowers, AND a SKODA Umbrella, AND a key ring. The owners kit came in the mail, in a lovely presentation box with our Owner ID and Road Assistance Card.

Once again, I think the majority of that was dealer driven.

You did buy from dealer stock though.

I think if you do a factory order or get a less premium model (i.e. not an RS or a GTI/R) they tend to skimp.