Reply With QuoteI would think it would relate to more than just sales volume.
Customer feedback, complaints etc would have to be included.
Volkswagen Fan
On what basis do they judge VW dealer of the year? I assume it's total sales.
Stock VW Scirocco R Rising Blue
Volkswagen Enthusiast
I would think it would relate to more than just sales volume.
Customer feedback, complaints etc would have to be included.
1974 1300 Beetle, 1997 Golf GL, 2003 New Beetle Cabrio, 2014 Audi A4 quattro
Volkswagen Enthusiast
Yeah I think customer satisfaction has a large bearing here.
Most VW dealers are stuck up a-holes who think they are selling Lambos but , as they are located in the inner city, they get a lot of corporate business and hence sales.
I told my local dealer (2 mins from Work) in Brisbane (Austral) where to stick it when I bought a GTI!
Current ride: 2014 Range Rover Evoque 5 Door TD4 Pure | 9 Spd Auto | Fuji White | Black Leather | 19 inch 'Dynamic' Wheels
Previous rides: MY11.5 Golf GTI 5 door | DSG | Candy White | 18' Detriots | Bluetooth | K&N Air Filter | Dancing Dials (Oh Yeah!)
| 1989 Porsche 944S2 Coupe| Guards Red| Leather| Sunroof| LSD
Volkswagen Enthusiast
Shouldn't it be least bad VW dealer?
Audi S3. Sold
Golf R. Sold
Citroen DS3 Dsport. Sold
2016 Skoda Octavia RS Wagon.
Volkswagenist
We should create our own award - VW Dealer of the Year to Avoid
Here's my nomination http://www.vwwatercooled.org.au/foru...tml#post781337
Resident grumpy old fart
VW - Metallic Paint, Radial Tyres, Laminated Windscreen, Electric Windows, VW Alloy Wheels, Variable Geometry Exhaust Driven Supercharger, Direct Unit Fuel Injection, Adiabatic Ignition, MacPherson Struts front, Torsion Beam rear, Coil Springs, Hydraulic Dampers, Front Anti-Roll Bar, Disc Brakes, Bosch ECU, ABS
Volkswagen Fan
kaanage; bitch loudly to VW Australia. They do listen. If Barloworld win dealer of the year given everything I continually hear about their dealerships, I'll cry.
Volkswagen Fan
Criteria looks at the whole dealership not just sales.
Service and warranty work, parts, finance, accounts reporting and customer survey scores and returns.
Alot of the time the dealer who wins does not alway sell the most.
All of the areas are weighted so the dealers who want to win these things focus on the areas that are weighted the most.
Volkswagen Enthusiast
The dealer I bought my Golf from was "just OK" before I handed them $55K+ but then morphed into "a@@holes" after they got the money. I am returning the car soon for a very minor warranty issue so I will name them if they fail again. Till then, I will play fair and give them another chance before nominating them for "Dealer to Avoid"
Volkswagen Fan
haha so true.Originally Posted by Ideo
I've only been to three - Denlo Parramatta, Chatswood Classic Cars and Barloworld Five Dock. Based on that criteria Denlo from Parramatta are the "least bad", followed by Five Dock and then at the bottom of the list you'd get Chatswood Classic Cars.
None of them were good, which is why I'm still not driving a VW.
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