VW dealer won't provide servicing history due to privacy act. Is this normal?

[Umai Naa!!]

Mate, that is hardly ethical and probably illegal.


If you have the previous owner's name why not contact them?


And if you are prepared to walk away from a sale because of a lack of service details I would expect the dealer's attitutde to change.

Definitely not my first option. I'd have to be absolutely desperate to buy that particular car. In all honesty, I'd have probably lost interest by that stage and found something else.

[Eaglen00b]

I'm fairly certain that FOI applies only to Government ministers and agencies not corporations.

Shhhhhhh.... your average customer service/service adviser drone won't know that!!!

"If you can't dazzle them with brilliance, baffle them with bullsh|t."

[Transporter]

Looking at a used Golf for someone. This particular car has been acquired by a trader and being sold on.

I tried to get some info about the service history but the VW dealer that the car had been serviced at couldn't provide any info as I'm not the owner of the vehicle, citing the privacy act.

Is this normal? How does anyone check on the service history of cars? By blindly believing the book?

The owners manual doesn't even have a tick box for the transmission service which I want to check has been done at 60k & 120k.

I know many people who trade in their cars because they don't want to have anything to do with the new owner, so I'm sure that the dealer is right in protecting their privacy. Though, they could've let you know the servicing history.