VW Australia need to change

[brimway]

When it comes to love for the product, I would venture to say that most VW drivers/owners are passionate about their car and truly love their cars. They are, after all, an excellent product and the brand seems to nurture a loyalty which is fairly rare these days.

Problem is, when it comes to having to deal with either VWA or a VW dealer, it all turns sour for many owners.

From my own experience of owning, and loving, a MKV Golf GTI and now a Golf R, the thought of having to set foot in a dealer is a worrying prospect and one which I expect and anticipate conflict arising from the nonchalant stance adopted by my dealer (and many others from what I read on this and other VW forums.


My experience in buying my R was very disappointing and now I am bracing for conflict with my dealer regarding a DSG warranty issue. I am yet to respond to the VWA survey and doubt that I will for fear that my dealer will punish me for telling it how it is. As I said, my experience in buying a Golf R was a less than pleasant experience, see post #4 of this thread

http://www.vwwatercooled.org.au/foru...vey-69426.html



The corporate image of VW with the fancy shop fronts and their clever advertising campaigns, seems to fall apart when it comes to actually looking after their customers and delivering quality after sales service / customer care.

Countless posts on this forum alone, confirm my assertion. Most of us love our cars and generally the VW product, so VWA need to listen to their customers and demand a higher level of professionalism from their dealers.