VW Australia buyback

[tblack28]

Wondering if anyone has been through a buyback process?

I was told 2 weeks ago my request for a buyback has been approved due to multiple failures on a 2 month old car (and misinformation at time of sale). However every time I email to ask for an update I get a very basic response saying they’ll update me with a timeframe when all the paperwork is done. (Sometimes I don’t even get a reply!)

I am starting to get infuriated. My car has been off the road for 6 weeks, I am still having to make my monthly repayments incurring interest + insurance. Losing money daily. I feel rather robbed. VW have my thousands of dollars and I don’t even have the product I spent all this money on! They seem to think because they’ve loaned me a Hyundai i30 that I should be happy I’m mobile.

Anyone else have experience with the buyback process and how long did it take?