Volkswagen under investigation over illegal software that masks pollution

[minke]

When I had mine serviced last Friday at the dealer service centre in vic park, I raised my concern about the potential impact of the scandal here in Australia. The customer service guy I dealt with came across to me as dismissive and non-plussed bout the whole thing and even had the gall to say that if anything were to be done it'd just be a software patch, no big deal. I was like, yeah... ok buddy. I mean seriously, now is NOT the time for arrogance.

Two contacts in the automotive business. One is senior advisor to one of the trilogy in question. I've seen the canned statement. There is no mention of "what the fix might be". It merely states they're aware and union advice from VW AG there will be a service campaign of sorts. And it highlights not to deviate from said script

That. VW service advisor is talking out of his rear.

[OilBurna]

looks like VW Aust have the online VIN now.

Volkswagen Australia Diesel Emissions News & Information

Volkswagen Diesel Information

As you may be aware, there have been press reports about the emissions of a selection of Volkswagen diesel vehicles.

Volkswagen Australia deeply regrets these issues and wants to ensure that our owners are well-informed about our action plan and next steps regarding this topic.

On this website you will find information, updates and answers to some of your key questions. We will post new information as it becomes available to us. Rest assured that we are working tirelessly to remedy the problem, and that we will work as hard as we can to get you more answers.

We will do everything necessary to win back the trust of our customers, partners and the public.

Customers who would like further information can contact our customer call centre on 1800 607 822 from 8:30am-8:00pm, Monday to Friday Australian Eastern Daylight Savings time (excluding all National and NSW public holidays).
Is my vehicle affected?

If you currently own a 1.6L or 2.0L 4 cylinder TDI Volkswagen, your vehicle may be affected. Please enter your VIN in the box below to confirm whether your vehicle is involved.
Enter your VIN
Other questions you may have:

Q: What is the problem on the affected vehicles?

Q: Which vehicles are affected by the fault?

Q: Do I have to bring in my vehicle for service now?

Q: Is it safe to continue using the car until it can be inspected / repaired?

Q: Are petrol vehicles affected by this issue?

[Idle]

looks like VW Aust have the online VIN now.

Volkswagen Australia Diesel Emissions News & Information

Volkswagen Diesel Information

Doesn't work for me — all I get is "please enter a valid VIN"

Makes me wonder what VW actually sold me....

It looks like a Golf diesel Highline, drives like a Golf diesel Highline, sounds like a Golf diesel Highline — but is it?

[Eaglen00b]

Doesn't work for me — all I get is "please enter a valid VIN"

Makes me wonder what VW actually sold me....

It looks like a Golf diesel Highline, drives like a Golf diesel Highline, sounds like a Golf diesel Highline — but is it?

Worked for me.

I botched the vin at my first go though, so maybe you might've inadvertently done the same?

[Eaglen00b]

Two contacts in the automotive business. One is senior advisor to one of the trilogy in question. I've seen the canned statement. There is no mention of "what the fix might be". It merely states they're aware and union advice from VW AG there will be a service campaign of sorts. And it highlights not to deviate from said script

That. VW service advisor is talking out of his rear.

Yeah. This particular guy there has a habit of doing that.

[Hillbilly]

ENTER IT IN UPPER CASE as is written on car and sale documents

[Amalgam]

AFAIK planting trees only offsets carbon emissions due to trees pulling CO2 from the atmosphere, storing the carbon and emitting O2. This scandal is regarding NOx emissions - I don't think planting trees is gonna help. Correct me if I'm wrong.

Absolutely correct, but planting trees, donating to Greenpeace, or becoming carbon neutral will be VW way of atoning for their environmental sins. It will not be a direct cause and fix relationship as I am not aware of removing NOx from the air.

It is all about the PR spin they can get away with.

[Idle]

ENTER IT IN UPPER CASE as is written on car and sale documents

Even tried scanning it off the door sticker — same result.

As a matter of interest, the UK site gives me the same answer.

Not much worried anyway — it gets serviced in a week or two so I'll have time to decide whether I trust VW enough to let them fiddle with it.

[Ryeman]

For this month in the U.S. customers are offered a $2000 loyalty bonus.
so they've set a precedent and as such I expect that will be their global response to, and acknowledgement of, reduced resale values.

[OilBurna]

For existing or new?


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