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Thread: Volkswagen Assist or RAC Roadside

  1. #1
    Join Date
    May 2011
    Location
    Perth, Australia
    Posts
    159

    Volkswagen Assist or RAC Roadside

    Hi all

    My 3 year warranty and registration for VW Roadside assist is expiring soon.
    I just received a letter from VW with the offer to extend it for an extra year for $105.
    What is the difference between VW Assist and normal RAC roadside insurance?
    Am I better off getting VW assist or just go with RAC? Are there any particular advantages to go with VW?
    Is there something that VW won't cover compare to RAC?
    It says that they don't accept service calls for your vehicle due to accident damage. So does that mean that if I had an accident I won't get towed? Isn't RAC offering towing due to accident or am I wrong?

    Thanks
    MY18 TIGUAN 162TSI Sportline | DarkNight Tint
    MY14.5 PASSAT 118TSI | Octane Tint

  2. #2
    Join Date
    May 2011
    Location
    Perth, Australia
    Posts
    159
    Thread Starter
    anyone?
    MY18 TIGUAN 162TSI Sportline | DarkNight Tint
    MY14.5 PASSAT 118TSI | Octane Tint

  3. #3
    Join Date
    Jan 2009
    Location
    Sydney
    Posts
    1,605
    Probably best to compare plans from each provider and determine which best suits you:

    Volkswagen Assist (Assist Australia)
    RAC Roadside Assistance
    Allianz Roadside Assistance
    ... and others (refer to Google for more providers).

    Make note in particular the various limitations and exclusions so that you are not caught out when least expected.

  4. #4
    Join Date
    Jun 2011
    Location
    Sydney NSW
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    Users Country Flag
    I think you will find that they are sub-contracted to the auto clubs anyway.
    --


  5. #5
    Join Date
    Aug 2009
    Location
    far side South Oz
    Posts
    105
    Ha Ha Ha what a joke.
    RAA (south oz) Eyre peninsula country service dont even get their butts outta bed before 7AM
    Was asked one time "Is this serious I'am just sitting down for dinner"
    RAA know about it and theres nothing they an do. Its either the agents they got or nothing.
    Roadside assist well whats that???

  6. #6
    Join Date
    Dec 2011
    Location
    Pacific Paradise QLD
    Posts
    7,398
    Users Country Flag
    You bought a Volkswagen You wont need assistance with their renowned reliability.

    Save your money ROFL
    2021 Kamiq LE 110 , Moon White, BV cameras F & B
    Mamba Ebike to replace Tiguan

  7. #7
    Join Date
    Jun 2011
    Location
    Sydney NSW
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    I would suspect that the standard option is to send out a tilt tray truck and take your VW to the nearest VW dealer.
    --


  8. #8
    Join Date
    Sep 2013
    Location
    Ballarat, Vic
    Posts
    63
    Users Country Flag
    Quote Originally Posted by wai View Post
    I would suspect that the standard option is to send out a tilt tray truck and take your VW to the nearest VW dealer.
    That's what they do with skoda assist.

    Although they have to send someone out to confirm that "no the car isn't running" first so got have an hour or so wait for them and then another hour for the truck.

    Joy.

    Sent from my GT-I9305T using Tapatalk

  9. #9
    Join Date
    Jan 2009
    Location
    Sydney
    Posts
    1,605
    Quote Originally Posted by dieterbohlen View Post
    It says that they don't accept service calls for your vehicle due to accident damage. So does that mean that if I had an accident I won't get towed?
    That is usually the case.

    Generally, roadside assistance deals with broken down vehicles, while insurance companies deal with vehicles involved in an accident.

  10. #10
    Join Date
    Feb 2013
    Location
    northern Perth WA
    Posts
    98
    Users Country Flag

    We had occasion to use VW Assist once. The RAC turned up. This is northern Perth suburbs.

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