VGA (finally) admits it's sales and service needs improvement.

[Rileyowner]

Well six months is long enough for him to completely ignore two emails I have sent regarding the run around I received from VW's head office. In fact it has taken Mr White that long to finally work out they might have a problem with customer satisfaction. He shows every sign of being as hopeless as his predecessor.

The entire VW experience is just so dismal in comparison to my wife's Alfa ownership. Not only do they make a DSG that actually works, their goal appears to be 100% customer satisfaction and, unfortunately, that remains a completely alien concept for VW.

[phaeton]

Well six months is long enough for him to completely ignore two emails I have sent regarding the run around I received from VW's head office. In fact it has taken Mr White that long to finally work out they might have a problem with customer satisfaction. He shows every sign of being as hopeless as his predecessor.

The entire VW experience is just so dismal in comparison to my wife's Alfa ownership. Not only do they make a DSG that actually works, their goal appears to be 100% customer satisfaction and, unfortunately, that remains a completely alien concept for VW.

Did you email him direct?

[Rileyowner]

Did you email him direct?

I certainly did with my initial email regarding the collapsed hoodlining in my Jetta. I got exactly the same response from him as I did from my email to the previous MD in January - zilch.

[sVWatt]

Well six months is long enough for him to completely ignore two emails I have sent regarding the run around I received from VW's head office. In fact it has taken Mr White that long to finally work out they might have a problem with customer satisfaction. He shows every sign of being as hopeless as his predecessor.

The entire VW experience is just so dismal in comparison to my wife's Alfa ownership. Not only do they make a DSG that actually works, their goal appears to be 100% customer satisfaction and, unfortunately, that remains a completely alien concept for VW.

what's his direct email ? - - I'll jump in too....