Are these the types of blokes VGA employ

[Umai Naa!!]

Wow it must be you umaii naa??
They way your defending what was done is quite interesting. So what your saying is you can be a pen pusher and fix cars legally? So VGA hire techs who can't fix cars and get technical support to fix up what they can't?? Mate I have quite a few good friends who are techs who train at vga who have mentioned how inexperienced the guys in the workshop are there's been an Amarok there for over 5 months on a hoist with the engine out maybe they tried to fix that with a hammer?? Gti007 mate you shouldn't be concerned taking your car to a vw dealership I know top guys who work at them and I would back them 100% with the quality they do.

No, I don't work for VGA, but I have spent a lot of time there.

If the original poster can speculate, surely I can speculate his speculation.

[Perun]

It's funny how there's always a fat, short, bald guy in these stories...

Did he end up walking into a bar?

[gecko2k]

Get your mate to call VW Australia and discuss the issue with them, instead of employing you to write frustrated posts over a second hand story on a public forum.

Might be time to turn the computer off, eh?


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[Jmr84]

I would like to add that VGA do also get highly problematic cars and components that other VW dealerships have not been able to fix, they get these problems to find ways of fixing the issues and pass that information on to the dealer network as a tpi. Yes a wheel brace might not be the best tool but maybe it's all they had and maybe they were actually informed that it has a starter motor fault so if it plays up give it a tap as part of a diagnosis technique to get it back to workshop. I nor you know the full story, so to blame the whole VGA as being unprofessional over something your " mate" saw is immature and rude. Pull your head in dude.

[Transporter]

I agree. Maybe people have too much time to mind others business. In any life, I could see the tradsman to not always using the best suited tool for the job and even despite of that they managed to get it done.

I'm sure that the OP wouldn't mind what tool would the mechanic used to fix his car to get him going again, if he was stuck in the middle of nowhere for hours. So, why would you deprive someone else the same (the mechanic helping himself to get the job/task done)?

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[Ozram]

To the OP....great first post. Don't even bother to intoduce yourself.

[team_v]

Banging is a legitimate way of getting something to work/fix something sometimes.
This is why I dont like customers watching me work on their cars. You never get to bring out the really big hammer

There is actually such a thing, wiki "percussive maintenance"
Percussive maintenance - Wikipedia, the free encyclopedia

[grtuned]

After careful consideration I have to make a reply on the situation gti007 has brought up. I have spoken to a friend who works at Volkswagen and so the story is this. The up in question was an auto unit not yet supplied here in Australia. It did not start!! now with all there special equipment they chose to disregard using it and began to hit the starter motor to no avail. When if they had proceeded to use the genuine computer they would have noticed that no gear input was being read so in easy terms vehicle did not know if it was in park of neutral to authorize a start procedure. I agree with many members who agree with percussive maintenance but for a company to have guys hitting before thinking is totally stupid. Volkswagen makes sure that all dealerships carry out proper checks and work and are enforced by there regional managers maybe they should start looking at themselves if they have guys banging away. Will the damaged starter now be replaced???

[Umai Naa!!]

Did you also take the time to identify which department the two individuals in question were from, and what their jobs entail?

[ziggyboy]

Maybe they were just trying to kill a cockroach in the engine bay.