Servicing/warranty dilemma

[BluChris]

I'd also add 10,000 k/6 months is not a Ford schedule. My Focus is 15,000 k/12 months as are most/all newer Fords. I suspect from what you have described about being told they had a VW dealership, the interest rate and the warranty cost that they have acted unconscionably, however how much it is worth pursuing them on this is up to you. Consumer Affairs Victoria can advise you about what remedies you have available to you.

Ian is correct about statutory warranty, and yes get it thoroughly checked and hammer them hard about anything that turns up. Sounds like they won't respond to much less.

[Amalgam]

Alright now comes the crap part, after signing all the documents and all that stuff I seen they had charged me an extra $1,500 for warranty. I asked the sales person what was up with that and he said I was bumped up to a 'premium warranty' at a cost of the $1,500 (hell yeah how lucky am I!?) and as I had signed the papers already it was too late. Also looking over the paper work for the warranty and the dealerships I can get the car serviced at, it turns out they don't even have a Volkswagen dealership!!!

If you been duped into purchase and can prove it, you have cause to lodge a complaint with the ACCC.

Most of these warranties are not worth the paper they are printed on. Being 5year/175km, it sounds a lot like the one a member of staff got with their secondhand car. They were denied a couple claims.

[woofy]

Are you sure you paid more for the warranty, or did they just itemise it out on the final paperwork. If you agreed on a figure it doesn't really matter but used car yard warranties are useless apart from the 3 month statutory they have to include. They typically all make you get the car serviced more often than you need and they make more money from you. Factory warranties are best. Not telling you the interest rate is a crock, they all can lock it in whenever they do an application and you don't have to accept it.

[Grenzal]

Sorry I've been slack at replying. Been on holidays haha.

Are you sure you paid more for the warranty, or did they just itemise it out on the final paperwork. If you agreed on a figure it doesn't really matter but used car yard warranties are useless apart from the 3 month statutory they have to include. They typically all make you get the car serviced more often than you need and they make more money from you. Factory warranties are best. Not telling you the interest rate is a crock, they all can lock it in whenever they do an application and you don't have to accept it.

I definitely did pay more, we came to an agreed value of $25.5k drive away and final costing came to $27k with extra for warranty and a few extra fees for financing and crap.
Yes, the more I think about the situation I was put in the more uncomfortable I feel about it and I'm thinking I'll take it further, my satutory warranty doesn't run out until July 18th so I'll start making a fuss towards the end of that

[Grenzal]

If you been duped into purchase and can prove it, you have cause to lodge a complaint with the ACCC.

Most of these warranties are not worth the paper they are printed on. Being 5year/175km, it sounds a lot like the one a member of staff got with their secondhand car. They were denied a couple claims.

Yeah I've heard that when people try to claim they do get denied, which sounds appalling.

How would one prove it?

[Grenzal]

If you singed under duress. Them putting pressure on you to sign
The car should of had a 3 months fully covered warranty. Then the dealer extended warranty
Should kick in. Look these dealer warranty a aren't worth the paper their written on
Have the car checked by a VW expert if any faults are found take it back and demand
To have all items repaired. After that get the car serviced at a VW specialist.

Thanks Ian,
I'm definitely going to be taking this approach in this situation.

[ian]

Actually you will save money.
They want to service the car every 6 months
So you will pay for two services a year instead of one. Over five years that's an extra five services at
$400. Or approximately $2,000 on top of the purchase price.
Find a good VW independent service centre

[Grenzal]

Actually you will save money.
They want to service the car every 6 months
So you will pay for two services a year instead of one. Over five years that's an extra five services at
$400. Or approximately $2,000 on top of the purchase price.
Find a good VW independent service centre

That's true never thought about that part haha.

Yeah I have one that I used for my old vw that I will be going to