Servicing under warranty--anywhere?

[Goz]

Hi,

I recently bought a new Polo Trendline and so it is still well within the 3 year manufacturer's warranty period.

My question is, can I get this car serviced by any mechanic and keep the warranty?
Or would the warranty become void if it's not done by the dealer where I bought the car?

Thanks in advance for any information.

[Transporter]

As long as your servicing is done to manufacturer's requirements by qualified mechanic, your warranty can't be voided.

[Guest001]

Make sure they use ONLY the correct APPROVED oil in the vehicle There is a list in the lubricants section of the Forum


List of Approved oils from the ERWIN site

VW have been known to do oil tests on faulty motors to see if the oil was correct

[AdamD]

VW are currently offering a 5 year "goodwill" warranty (so, a 2-year extension) on DSGs if the car has been serviced through the dealer network for every scheduled service, and meets all other warranty criteria. Worth bearing that in mind in light of the spate of DSG failures.

[Transporter]

...and if you do so, just make sure that your VAG car doesn't have any performance tune since that automaticaly voids the warranty. It will be interesting to see how many affected by recall will get their car fixed if previously tuned.

[AdamD]

...and if you do so, just make sure that your VAG car doesn't have any performance tune since that automaticaly voids the warranty. It will be interesting to see how many affected by recall will get their car fixed if previously tuned.

As far as I know, VW will be required to replace parts that are being recalled, irrespective of any modifications to the vehicle. If it's a safety issue then it's a safety issue, and regardless of whether an owner has modified the part or not, it still constitutes a risk.

If this was just a campaign where VW were changing parts at their discretion as required, then the case would be different. But mechatronics are being replaced regardless of whether they exhibit symptoms, because the faulty parts are susceptible to future failure that may lead to a dangerous situation.

[blutopless2]

...and if you do so, just make sure that your VAG car doesn't have any performance tune since that automaticaly voids the warranty.

Not true. I had a 2008 MKV Jetta which I had tuned by APR at 12 months old. DSG (6 speed) was replaced under warranty with no comments from the dealer about the tune and I never switched it back to the stock program either.

[Mum to 4]

As long as your servicing is done to manufacturer's requirements by qualified mechanic, your warranty can't be voided.

This, but you as the consumer need to be up to speed on what VW consider essential at each service. We just got caught out as our qualified mechanic failed to replace the DSG fluid at 60,000 because on the service page it says 'as required' but at the front of the book it says every 60,000km. VW Aust are now looking to use this to get out of the issue we have with our DSV saying we didn't have it serviced appropriately however to our knowledge (at the time) we did. So, just watch the fine print!!

[stickshift3000]

We just got caught out as our qualified mechanic failed to replace the DSG fluid at 60,000 because on the service page it says 'as required' but at the front of the book it says every 60,000km. VW Aust are now looking to use this to get out of the issue we have with our DSV saying we didn't have it serviced appropriately however to our knowledge (at the time) we did.

It wasn't serviced according to the manufacturer's directions, I'm not surprised VWA aren't honouring your warranty. You'll need more than good luck with that one.

I tend to think that your mechanic is not competent to work on VW DSG's if he's not aware of the DSG oil service interval.

[Transporter]

Clearly they aren't.

Sent from my GT-N8000