Service Fact Vs Service Fiction

[Woody88]

After going into the murky world of servicing my own Golf, I have found glaring discrepancies between what actually happens at many service centres and what 'VW recommends'.

This youtube presentation exemplifies it. If you look from about 4 min, you will see an experienced service agent explain why the VW procedure for filling DSG gearboxs is not followed. Instead they push in 5L and off you go!

Reasons? There are a couple of good ones
1. 70% of the time the customer is waiting and time is money.
2. They do not have time to wait for the car to cool to below 34C as required.
3. Experienced service workers do not want to change oil.

Now this matched the experience I have had with engine oil overfill ( and thousands of others i have discovered). Had 5L in the GTD, way above the dipstick marks and the volume specified. And what a nice round number 5L is, how convenient, just empty the 5L container into it and off you go. They do this for both engine and gearbox.

So forums like this, as I have now discovered, are full of detailed discussions on these matters with knowledgeable people going on endlessly about fine details when the reality is very different in the commercial world.

Is this an unrealistic finding?

Edit: Perhaps I should have asked ... anyone dispute this?