dont ever go back and tell all your friends not to go there either
From experience I can say that mentioning you reguarly post on a forum can sometimes help....not only are you telling your friends, but also the x number of members and lurkers on said forum.
I went heliboarding in NZ this year and the conditions were woeful and we didnt get the amount of runs in we were supposed to. After getting nowhere over the phone and being offered $100 refund we went into the shop front in person and basically said we were bitterly dissapointed with the experience and I'd be writing about it on the most popular ski site in Australia and NZ - ended up getting around $400 back.
So which mechanic was it then?
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