i Got a write up in the motoring Section

[ian]

Six months ago i got a free VW service from VW Australia .
So i wrote to the Motoring section in the Sundays paper telling them what VW Australia had done
I never thought they migght post it let alone the Headline ,

[ian]

Here is a close up of the letter

[jacs]

Here is a close up of the letter

Hi Ian, sadly, it doesn't surprise me that the faults VW installed weren't detected by your vw service centre. It makes you wonder how many other dealerships are as negligent. My guess would be most !


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[iampivot]

VW Australia probably already had a suspicion that particular garage delivered poor service.

[Sunny43.5]

Yes I read that one yesterday pretty shameful conduct from the dealer . I know who you probably went to as they have the whole Gold Coast Tweed VW area under one banner .

[Kachingg]

Yep and that's why i will be getting my new golf serviced from new at my regular vw specialist who looks after my family's fleet (5 in total)
of vw's
Rather have max doing the work and giving me a no bull**** rundown if there is anything wrong better than having the 17 year old apprentice monkey around with my car

[Sunny43.5]

The problem today is that if they can't fix it with their laptop it doesn't get fixed at all , by the way their not mechanics any more they are technicians what a crock !

[ian]

Ive just moved to the Gold Coast from Penrith .so you know who it was ,
After the report reached the dealer ,he rang and apoligised for the poor service to my car and offered me the 3rd service free ,
But as i was already moving to the Gold Coast i asked him if it could be transfered
Im afraid they were not prepared to do that as they only owe francises in NSW

[ian]

I just got an email from Nepean motors reminding me that my next servive will soon be due November and if i wish to have my car serviced there in future it will now be every 6 months or 10,000km I WROTE THEM A LETTER IN RETURN

To the Nepean motor group
As you may recall the last service I had with you wasn't as the Service was
Out lined
VW Australia used my vehicle to test your service quality and found it sadly lacking
6 faults were installed in my car and you never found one ,
Your manager rang me and apologized for the lack of care in the servicing
Of my vehicle and offered me the next service free of charge .
But I have relocated to the Gold Coast ,so I guess that will not be honored?
If you read the motoring section in the Saturdays paper ,I had written an article about the servicing of my car ,please read it
Thanks
Ian Sutton

[Splashalot]

Was there any reason given why they tried to shift servicing to a 6 months/10,000km basis? Sounds like they thought they could recover some costs from you following the free service.