DSG woes in The Age

[brad]

You don't have the right to get the replacement, we don't have the lemon law in AU.

That explains why a mate on my other forum was given a replacement Volvo after 11 months when the dealership failed to repair his vehicle (they made it worse actually). Then he got his money back after 4 weeks with the new vehicle because it had issues as well.

[Transporter]

That explains why a mate on my other forum was given a replacement Volvo after 11 months when the dealership failed to repair his vehicle (they made it worse actually). Then he got his money back after 4 weeks with the new vehicle because it had issues as well.

It doesn't mean that you can't.

[Diesel_vert]

Unfortunately for VAG, the news is well and truly out. Perhaps VAG Australia's new CEO John White should resign?

In regards to the incident, until the coroner hands down the findings or the results of the investigation into their vehicles is complete, there's not much VW can do.

At this point in time, we (the general public) do not know for certain who or what is to blame for Ms Ryan's death.


How VW deals with its customers is another matter.

From another forum:

I'm not a VW owner or anti-VW. Until today I've never posted on any forum or blog about VW. And then I saw this:

Volkswagen Driver Claims VW Threatened His Job Over Fault

This guy has not defamed VW – he is simply pursuing every channel to get his issue resolved. That VW would use a lawyer to threaten his career because he used his work email is appalling and unethical.

What self respecting company that values customer service would do that to one of their own customers?

Simply disgraceful and nasty behaviour.

Typical corporate behaviour - is anyone really surprised?

[sVWatt]

Typical corporate behaviour - is anyone really surprised?

Surprised you think that's typical. I'd say not. I'd say poor distributer attitude, and VAG should pull VWA from the loop. Plenty other importers out there.

[wai]

Let me give you an idea on how to handle things.

Way back in 1979 I purchased a new Holden Torana. A great car; I had it for the next 22 years. There was one problem. It had the PBR lightweight calliper that was also used in the locally produced Mitsubishi Sigma. The problem was a basic design flaw in the PBR calliper where the calliper would stick on the slides and you got a creaking sound with the brakes not releasing smoothly.

Holden had a solution to this in the form of the Girlock Colette calliper and this style of calliper is almost universal these days. Holden did not want to replace the PBR units. I worked at the NSW DMT and so had access to the service bulletins and other dealer data. I also knew what they were doing to fix new cars yet to be sold, but those already sold would see nothing done.

Now there was no social media, or Internet, or the like, so I wrote a letter to Holden and made it quite clear that worked as an engineer for the NSW DMT. There response was not to threaten me or threaten to contact my employer. It did take some complaining, but I was called by my servicing dealer and Holden agreed to fit the Girlock callipers at no cost to me. They also supposedly agreed to do the same for anyone else who also made a formal complaint to them. This was all within 12 months of buying it new. As I said, I had the car for another 21 years and never had any issues with the hybrid braking system.

There was no drama involving lawyers. They just did it. As a result, there was no public outcry, and no media involvement. It took the steam out of any complaint.

Now, if only VW could do the same thing. The unfortunate thing is that by taking the stance that they have, any back down will be seen badly. If they had simply agreed to rectify things, we would not be talking about it, and it would not be affecting VW's reputation.

Involving lawyers is not a good look. I have just had a dispute with a web site supposedly introducing clients to consultants/contractors. The introduction was not an appropriate one as I was simply not able to issue the certificate requested. When I lodged a complaint about this with them because I was going to be charged $150 for this inappropriate "introduction", the very first e-mail to me was a legal threat to pay the bill and if I didn't they would pursue the matter through the courts. Put simply, not a good look for the site and hardly likely that I was going to recommend them. After a week, they decided to waive the fee, but the damage was done.

The rule should be only involve lawyers as a last resort, and then think again and don't involve them.

[Diesel_vert]

Surprised you think that's typical. I'd say not. I'd say poor distributer attitude, and VAG should pull VWA from the loop. Plenty other importers out there.

Volkswagen Group Australia is a wholly-owned subsidiary of the parent company, Volkswagen AG.

Now admittedly, I don't know precisely how the business is structured, but I find it hard to fathom that the parent company doesn't control at least some aspects of its operations.

[mythik]

Add this to the mix:

VW owner films his car malfunctioning | Video

Can anyone say KESSY?

[PassatB6]

[QUOTE=OzVWCrap;958700]Your comment reminds me of the "meh" attitude so prevalent in Australia.

How do you have zero posts listed ??

[AdamD]

How do you have zero posts listed ??

Not sure. I think the pro-VW mods here have me on a tight leash. I'm probably in a special user group.

No great conspiracy I'm afraid, OzVW. Posts in the General section don't contribute to your post count, and your posts thus far have all (correctly) been in this section.

[Diesel_vert]

Your comment reminds me of the "meh" attitude so prevalent in Australia.

I bet it plays a factor in VW's cost/benefit analysis!

But alas, my resolve isn't as strong as Darryl Kerrigan's.