DSG woes in The Age

[pologti18t]

Probably a disclaimer and copyright notice on the letter preventing its disclosure to a third party without permission.

OzVWCrap has already shown the VW response letter on the web.... Yet he hasn't shown any correspondence he sent VW or the Dealer.

[pologti18t]

I think I was reasonable.

Right then..

[FSI 220]

Volkswagen Driver Claims VW Threatened His Job Over Fault

This is the article that concerns me... If a VW customer wrote a complaint from a work email and VW rather than respond to that email positivley or negatively with attepmted due process or disputing the problem or whatever... that is one thing.... however to defend by attacking by threatening that person with the sack by exposing them to their employer... then VW has lost me to the brand...

I have defended VW to all the haters for the last three or so years, but that action is not one of a responsible corporate... rather a hysterical shonk resorting to subterfuge... I dunno... I have been sitting on the fence, no rush to get out of a little roadster whilst I check out the next GTi/R, next Skoda RS wagon ( hopefully in AWD - i'd be in that!) or whatever. But that article struck a nerve...

There are two sides to any story, but if that story develops I will be interested to find out what happens..

[RoknRob]

I'd like to see all the correspondence OzVWCrap sent to VWA and the dealer.
Only seems fare to see what VW/Dealer responded to.

Geez - you really seem to be going after this individual...

There are plenty of disgruntled owners on here... why him?

Doesn't seem too unreasonable to me...

[RoknRob]

If it was anything like what happened to me, i was just sent around in circles. VWA-CC just kept referring me to the dealer principal, the dealer principal kept referring me to VWA-CC. When VWA-CC finally said they would do something as they would talk to the dealer principal themselves, I wasn't contacted again. I sent both parties evidence of the issue and evidence from the interwebs of it happening to others but still didn't get anywhere. That is when I just left the brand, sold the car and went somewhere else as I was too anxious while driving my car wondering when the next breakdown would happen with the DSG....

So impressed to see you still hanging out here, Egg!

Just goes to show how much you would love that car back! But I fully understand your concerns.

If only VW would address the issue properly, I bet they would have at least one return customer!

What a shame their handling of all this is so immature.

[Diesel_vert]

This is the article that concerns me... If a VW customer wrote a complaint from a work email and VW rather than respond to that email positivley or negatively with attepmted due process or disputing the problem or whatever... that is one thing.... however to defend by attacking by threatening that person with the sack by exposing them to their employer... then VW has lost me to the brand...

I have defended VW to all the haters for the last three or so years, but that action is not one of a responsible corporate... rather a hysterical shonk resorting to subterfuge... I dunno... I have been sitting on the fence, no rush to get out of a little roadster whilst I check out the next GTi/R, next Skoda RS wagon ( hopefully in AWD - i'd be in that!) or whatever. But that article struck a nerve...

Business ethics is an oxymoron.

Volkswagen is like any other corporation (don't let marketing fool you), so I can't say I'm especially surprised at the actions they've taken.

There are two sides to any story, but if that story develops I will be interested to find out what happens..

There are three sides to any story. Yours, mine and the truth.

[nyc863]

Volkswagen should take into account that I am a website builder by profession, and that should I not receive the proper treatment as a customer, I will use my skills on the Internet to disseminate news of this situation far and wide, and by that I mean to every car forum in the world, as well as building a website devoted to this affair.

I'm not surprised with that attitude that you ceased to get any help, and got the finger.

Companies act quite pragmatically in general, I suppose you thought they'd rather bend over for you than risk losing more business from your online droppings, however they are also comprised of individuals and if I was the case manager who got such a threat letter I'd react with as much of a big FU as the rules of my job allowed.

At least as you describe things (which undoubtably are tilted to make you look good), it is clear that you brought your situation on yourself by being one of those difficult customers that call centre staff are trained to deal with by hanging up on.

You got a car, it had a difficult to diagnose issue, you spat the dummy and issued threats and SURPRISE you didn't get very good service.

How is your hit-job website going? got much traffic? or do you find it easier to repeat yourself endlessly on established sites and make VWA look sensible.

[pologti18t]

Geez - you really seem to be going after this individual...

He is showing up in all the forums sprouting this stuff again.
One thing to be disgruntled... another to be somewhat vindictive. One second a happy as larry owner (2yrs of no issues)... then this comes out in the press and he is back at it.

[nyc863]

That may be your way of handling issues, and good luck to you if it works for you.

But your approach didn't work.. Clearly.

And if you had asked someones advice they'd have told you it was likely to piss someone off that otherwise may have turned things around for you.

This forum is too small for you to present your case in full perhaps you need to do that website and link people to it if you want them to take you as a data point against VW. It would show the polite letters you wrote, and the nasty replies you got, it would show the dealer giving you the finger and VW agreeing with the dealer, and so on -- until we're all rooting for you.

Because as it stands the highlights you focus on tell me you're one of those difficult customers, the ones that threaten legal action for everything (and don't even have a lawyer) and think that because they are internet savvy they should get more attention than anyone else.

[Transporter]

But your approach didn't work.. Clearly.

And if you had asked someones advice they'd have told you it was likely to piss someone off that otherwise may have turned things around for you.

This forum is too small for you to present your case in full perhaps you need to do that website and link people to it if you want them to take you as a data point against VW. It would show the polite letters you wrote, and the nasty replies you got, it would show the dealer giving you the finger and VW agreeing with the dealer, and so on -- until we're all rooting for you.

Because as it stands the highlights you focus on tell me you're one of those difficult customers, the ones that threaten legal action for everything (and don't even have a lawyer) and think that because they are internet savvy they should get more attention than anyone else.

I agree. The one can achieve a lot when complaining politely. It always worked for me.