DSG woes in The Age

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Originally Posted by ill0gitech

From today's SMH article
$170m according to their maths - which is:
"likely to include repaying customers who have already spent money on the known faults, including a problem with the diesel injectors - which some people have paid thousands of dollars for - and the DSG-related issues."

Let's hope so. And let's hope there isn't a lengthy wait on parts, since they will only be contacting people in 2+ weeks time
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And also from the SMH today: Volskwagen - Long Road Ahead
"It's understood Volkswagen's German headquarters is working hard to diagnose the concerns, which appear to have been highlighted in Australia but must surely impact many other countries.However sources tell us there are issues trying to identify the cause of the problems, something that won't help the hundreds of Australian owners who've experienced such issues."
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Still trying to identify the issue? Ouch.

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$170,000,000?!?! Are they serious? They obviously don't understant the economics of building something in your own factory and selling it on. General rule of thumb in that kind of business is 250%. They have just calculated of Australian Dealership costs, that's all. As I said earlier, I can buy exactly the same mechatronic unit out of Germany, off Volkswagen AG for ~$2100. Add import duty of 10% it's now $2300. That includes retail mark up.

Clutch packs are the same. $1200 in europe.

Take that figure and halve it is a good start as to an estimate of what it's potentially going to cost VGA, for the parent company however, Look at another 50% off that sum. A proverbial drop in the pond compared to an after-tax profit of 22,000,000,000 euros....

As I said, if it wasn't for brand rep and media pressure, you really think they would do anything......? They would have happily continued down the road they were on, fixing cars as they needed too without admitting or addressing the problem. As someone else has said, it's not conspiracy, it's just good business.

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Originally Posted by gavs

As I said, if it wasn't for brand rep and media pressure, you really think they would do anything......? They would have happily continued down the road they were on, fixing cars as they needed too without admitting or addressing the problem. As someone else has said, it's not conspiracy, it's just good business.

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I believe they've always done the right thing by most of the customers and you know very well that some people can't be pleased, nomatter what.

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Originally Posted by sVWatt

"Volkswagen New Zealand general manager Tom Ruddenklau said the recall had been scheduled for September, but had been brought forward following discussions with the head office in Germany."

Bet that was the same for AUS. They have long known and long planned for a late stage recall. Media pressure changed that.

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But, that media pressure is using the stories that aren't related to the DSG faults, for them it's enough if the car has the VW badge. Well, it only confirms that the media paparazi will do anything for what could look like a good story. How easy we forgot?

No doubt it's frustrating that all this media activity was caused by incorrectly linking a "faulty VW" with the passing of a motorist.

At the end of the day, this has caused upsides to some and downsides to others.

Most importantly (IMHO), VW have finally stepped up to the plate and admitted there is a fault requiring attention. Without this media hype, I doubt a recall would ever be made in Australia. I'm also looking forward to the day I head into a VW service centre that will *hopefully* no longer tell me "they all do that".

If all this negative attention will assist me with getting my car correctly diagnosed, then to me the job is done. I want to keep enjoying this car for its intended purpose.

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Originally Posted by Transporter

But, that media pressure is using the stories that aren't related to the DSG faults, for them it's enough if the car has the VW badge. Well, it only confirms that the media paparazi will do anything for what could look like a good story. How easy we forgot?

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Like they are still using footage of a Tiguan driving in Melbourne when they talk of the DSG issues, even though the Tiguan is not the subject of this recall. Yes, it is just the VW badge they are after. They would even use video of a Commodore if someone stuck a VW badge on the Commodore.

VW does have a job rebuilding its image world wide, and this will take a long time. What they do not want to do is make things worse by trying to recover the cost of this recall from customers in other ways. That would be a stupid move.

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Originally Posted by wai

Like they are still using footage of a Tiguan driving in Melbourne when they talk of the DSG issues, even though the Tiguan is not the subject of this recall. Yes, it is just the VW badge they are after. They would even use video of a Commodore if someone stuck a VW badge on the Commodore.

VW does have a job rebuilding its image world wide, and this will take a long time. What they do not want to do is make things worse by trying to recover the cost of this recall from customers in other ways. That would be a stupid move.

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I 100% agree and was always saying that the dealers should be able to repair the cars that need repairing. We shouldn't need the media to get the car fixed, that's just wrong.

The media are well know to manipulate the public opinions, very often bringing the stories that have the important facts deliberatelly left out, using the old footage just to spice their stories. Yes, IMO they can't be trusted, hopefuly the internet can keep them on the leash.

Hello all,

A copy of the e-mail sent last night to me... it is quite specific and easy to understand.



Volkswagen Australia Volkswagen Australia

Dear ________,


At Volkswagen Australia, we have always been committed to our customers’ safety and peace of mind, and continue to focus on delivering engineering excellence.

As part of this continued commitment, we will voluntarily recall 25,928 vehicles fitted with a
7-speed Direct Shift Gearbox (DSG) transmission (DQ200).

The recall will be conducted across Golf, Jetta, Polo, Passat and Caddy models produced between June 2008 and September 2011.

If your vehicle is affected, we will formally contact you in July to schedule an appointment for inspection and replacement of necessary parts. Replacement of the gearbox unit will be free of charge. Please be assured that you can continue to drive your vehicle as usual until the appointment.

This recall does not affect any Volkswagen vehicles currently being produced or sold.

If you have any questions, please call our dedicated Customer Care hotline 1800 504 076 (available Monday to Friday from 8:30am - 5:00pm AEST) or visit your local Volkswagen dealer.

We thank you for your support.


Yours sincerely,


John White
Managing Director
Volkswagen Group Australia

If the media didn't put the spotlight on VW do you guys honestly think VW would have done this recall when previously they were stating that the dsg in Australia wasn't the same as those in Japan, Malaysia, Singapore?


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Originally Posted by Rawcpoppa

If the media didn't put the spotlight on VW do you guys honestly think VW would have done this recall ...

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agree. lets not be quick to bite the hand that fed us. some have been asking for VW assistance for some time. it took the media to make VW move. I'd rather have our media focusing on 'serious' issues like this than filling screens and print with 'celebrity' drivel...

Unfortunately as a Tig owner with a DSG, i am still stuck with the most crapful clunky gearbox it has ever been my misery to use. But "all within vw specs". So basically designed to be dreadful.

And surely vwa know i own a Tig so perhaps no need to send me a recall letter for everything but a Tig. Unless the DQ500 boxes are next??????

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Originally Posted by Blackdakdak

Unfortunately as a Tig owner with a DSG, i am still stuck with the most crapful clunky gearbox it has ever been my misery to use. But "all within vw specs". So basically designed to be dreadful.

And surely vwa know i own a Tig so perhaps no need to send me a recall letter for everything but a Tig. Unless the DQ500 boxes are next??????

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As far as I ma aware the DQ500 is the best version of the box and desn't have any of the issues of hte other ones.
It is more likely that the car is geared for fuel economy or you may not have been givne the run down on how to use the gearbox effectively.