I reckon name and shame
I bought my 2009 Evo X because I couldn't deal with the BS from the big 3 Germans. In Perth there is only one dealer for each of the big 3. Some have multiple branches with differing names, but at the end of the day you are dancing with the same dealer. I have previously owned BMWs and Mercedes, and ultimately been disappointed.
I have also owned a 1998 WRX and a 2006 Liberty GT turbo and including the EVO X, although finishes may not be at the same level as the big 3, I found them honest and the dealer experience ( purchase and servicing ) far superior. I always felt that the German dealers were doing me a favour by selling me one of their cars. I guess that is the advantage of being a monopoly.
The EVO X was a great car but drank like a sailor when pushed, but isn't it what we buy them for
I reckon name and shame
I'd love to but they'd likely either get the website to take the post down and/or they'd sue me for defamation.
Best thing I can suggest here and sadly it's a hindsight kind of approach, use the services of a car finder and have them look after you every step of the way. Businesses like this may ask for an extra couple of hundred from you but they always get the best terms of sale. Whilst I have a specific company in mind I feel like forum rules prevent me from recommending them directly.
Regardless, I highly recommend having a reputable business represent you as they'll have national access to vehicles
Hi everyone, thanks for all the input so far. A quick update. I sent the dealer an email saying that from my understanding of the contract working the dealer has 30 days to present me with a car and that if a vehicle matching my specifications was not forthcoming the dealer could take my email as formal notice that the deal was off.
Anyway the dealer called me today and left me a message to call him back - to make sure he wouldn't put me on the spot I emailed him and asked that he sent me through whatever he had to say via email. He has offered a car with metallic paint (I had asked for Red or White - my missus has always wanted a red car) and has told me that the black car will attract an additional $500.00 fee. I'll be refusing this offer. If the dealer wants to get the sale he'll have to swallow the $500 loss.
I would imagine in view of the current situation VW dealers would be nuts to piss off a potential new car buyer as their cars are not exactly moving off the showroom floors in any hurry .As Swallowtail said keep up the pressure and dig your heels in .
Yep I agree, I'd call VW Australia and tell them you are very concerned with their current reputation over the diesel scandal, and how your resale values may be affected. Ask them what their stance is on that. Tell them the problems you are having at the current dealer ( name and shame ), and let them know EXACTLY what you want. VW worldwide are in the WEAKEST position they have ever been, and it's a perfect time for the consumer to start getting better deals and service. I have no doubt HQ would be VERY keen to make sure the sale goes through, heck their numbers will have halved this month because of the software scandal. You are in a VERY strong position, you just need to make noise, gather facts, and realise you can indeed take your VALUABLE business elsewhere.
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