That's a bit of b/s isn't it! What is with people these days trying to avoid things that they are at fault with?
A similar thing happened to me recently - I got their number, name, rego, car make/model etc but not their home address. My insurer happily got the other party's address by sending some "request of xxxxx" letter (possibly to VicRoads). To be honest that's the last I heard about it and I've had my car back for weeks.
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