Check out how my car was returned to me from a certain VW dealer in Brisbane!

[donweather]

So what was the warranty work that you required to be done? If it didn't require the car to be test driven, particularly in Race Mode, I'd be seriously asking for more than just a replacement front bar!!!

[donweather]

I'm not in Brisbane.

Do non-dealers participate in the capped price servicing that all of our MK7s have for the next three years?

Cheers,
--
Greg.

I wouldn't think so, but ask JMac himself....he's on these forums. But whilst the dealer servicing may be capped price, I'd be pretty certain non-dealer servicers would still be cheaper than the dealer capped prices.

[a239947]

Although it sounds like this was the result of fanging your car. Im pretty sure those scrapes are simply from being a little careless leaving a driveway. Have a look under just about every mk6 R and they are covered in scrapes. I know mine is. The plastic is pretty soft and it only takes a couple seconds of concrete to do that sort of damage. Its still not somehing you want to find when you pick up your car and im not on the dealers side here but at least you can take some piece of mind that they haven't lost control and driven up a gutter or something stupid to cause it.

[armthehomeless]

Oh definitely. The Service Advisor already admitted to me the driveway at the back of the dealership is terrible.

[bombsquad21]

Someone may call you and ask for your vw dealer service experience, they do this so if you respond positively they send you a VWA survey. But...if you say it was rubbish you never see the survey and they move on to the next guy. Soooo if you want to actually offer feedback where it counts, be satisfied on the phone but truthful on the survey.

[harlie]

Agree with the advice on ditching the dealership.

However good luck with Jimmy Mac, he must be so busy these days, I could not get a phone call or email reply from him.

Prestige and performance have grown big - with stories like this no wonder. I started going to Mike in 2008 when he was just mike, you got the guru working on you car. He is now pretty big and the last time I was there he doesn't even have time to say hi, however, I must say the guys in there seem to be on the ball.

One thing to keep in mind though - what happens if you have a failure after warranty? If you have a history of dealer servicing, VWA is a lot more accommodating with helping out. My experience with MK5 injectors was the guys that had been using the dealer got free injectors, those of us who were using indi services had to pay 100%. (About 12 months later VWA came to the party on these, too late for some of us). So are you going to save enough to cover the cost of possible issues. Well in my case I believe I was close. For example - MK6 / Octi2 60k with DSG service - indi are $350 cheaper on this service alone...

[brimway]

My essentially brand new $60,000 Mk 7 Golf R without a scratch on it prior to dropping it off at the dealer on July 1:


Picked it up tonight and thought I should do a once over to be sure there's no scratches and found this:


They didn't tell me when I picked up the car the damage had been done. There's no way you could have done this and not known.

Called them straight away and was told they would fix it. Still fricken annoying! I'll be pushing for a new bar and re-application of opticoat.

So how was your day?

Out of respect of the forum rules, I won't publicly state the name of this dealer so as to not expose the forum to the threat of legal action.

We may have the same dealer, ex-dealer in my case, post #84...

VW Australia need to change

[sVWatt]

*nose tap/wink*

I had the same experience, but not with your N Much Good unamed "gym pie" (oops auto speller) dealer. My dealer forgot I had a dash cam fitted and I saw for myself how the test monkey put it into sport, dropped the accelerator, and bounced it up a kerb to park it on some temporary grass verge. Course I published said video, and it just happened to record the dealer name, as monkey reversed my car onto the public roadside.

[armthehomeless]

So an update...

The Service Manager has confirmed that someone did do this on their driveway. Good that I can stop worrying they are going to try and get out of it.

They will replace all black plastic parts under the front bumper and repair and respray the painted bodywork. Not the best outcome I was hoping for (I wanted a whole new bar), but an outcome nonetheless.

I also got a loan car whilst this was being done and they will pay my detailer to re-apply the opticoat to the front bumper once the paint has cured.

What I find most concerning is that this was done by someone in the workshop and they either failed to tell their Service Manager or they all knew and tried to get away with it. I suppose at least they have admitted liability and it can be resolved.

I've asked a few times to speak with the General Manager there about this (and an few other complaints) and she has never responded to an email or phone message.

After being a customer of this dealership for the past 3.5 years, I've concluded that the after sales care at this dealership is completely lacking. I should have learned from my endless list of bad service experiences when having my Polo "repaired" there....

As I have an extended warranty with VW, I'd like to continue to have my car serviced at an authorised dealer. So I'm calling for comments on the following dealers who are the next closest:

- Austral VW
- Bryan Byrt

I'd particularly like to know your experiences with warranty work and care taken with vehicles.

Cheers

[armthehomeless]

*nose tap/wink*

I had the same experience, but not with your N Much Good unamed "gym pie" (oops auto speller) dealer. My dealer forgot I had a dash cam fitted and I saw for myself how the test monkey put it into sport, dropped the accelerator, and bounced it up a kerb to park it on some temporary grass verge. Course I published said video, and it just happened to record the dealer name, as monkey reversed my car onto the public roadside.

Seems like it

Glad it looks like they fixed it up for you. I've found the current Service Manager (there have been at least 4 there since I have been a customer) easy to deal with. He also did mostly fix the ongoing problems I had with my Polo. Quite often the vehicle was returned to me supposedly fixed...but they hadn't even touched it. In the end, I was sick of going there so much...so I still have problems, but I can't be bothered to take it back there.