Bad experience with Bryan Byrt Skoda (Mount Gravatt)

[seaninbrisbane]

I wanted to share my experience of dealing with Bryan Byrt Skoda (Mount Gravatt) with everyone on vwwatercooled.

On Thursday of last week I agreed to purchase a demo car for $15990 on the road. I signed the paperwork which the dealer assured me would be sent through by email. I never received the paperwork, but didn't think anything of it. Volkswagen Financial Services provided the interest rate over the phone and everything seemed quite reasonable.

Today, I went to pick up the car. I almost signed everything without a second though, when I noticed the amount to be financed was an extra thousand dollars $16990. $700 for dealer administration charge, the other $300 wasn't even itemised. Also there was $398 for loan a establishment, which wasn't disclosed when I was given the finance details over the phone (only the interest rate and repayment amount).

Needless to say, I told them to forget it. The dealer tried to tell me that I was getting a good deal, and that the $700 dealer admin and the other $300 were part of the finance. I took the bus home. The dealer phoned and said the $300 was for "bits and bobs, such as stamp duty" - what a bunch of chancers. I would have been paying a total of $16990 + an extra $398 (not telling me about this I could have put down to an oversight).

I owned a Skoda when i was living in the UK; their dealership network is second to none and they consistently come out top in customer satisfaction surveys. I think Skoda Australia will struggle if this is an example of their dealership network.

I'll be looking for a new car this weekend - probably an ex-demo VW Polo.

[iampivot]

I had a Bryan Byrth Volkswagen salesguy lose his cool and hang up when I mentioned I had an offer from a car broker. He got back to me again later though with a nice offer, and bought a MY13 Passat wagon from them in the end.

[Finance_Analyst]

I wanted to share my experience of dealing with Bryan Byrt Skoda (Mount Gravatt) with everyone on vwwatercooled.

On Thursday of last week I agreed to purchase a demo car for $15990 on the road. I signed the paperwork which the dealer assured me would be sent through by email. I never received the paperwork, but didn't think anything of it. Volkswagen Financial Services provided the interest rate over the phone and everything seemed quite reasonable.

Today, I went to pick up the car. I almost signed everything without a second though, when I noticed the amount to be financed was an extra thousand dollars $16990. $700 for dealer administration charge, the other $300 wasn't even itemised. Also there was $398 for loan a establishment, which wasn't disclosed when I was given the finance details over the phone (only the interest rate and repayment amount).

Needless to say, I told them to forget it. The dealer tried to tell me that I was getting a good deal, and that the $700 dealer admin and the other $300 were part of the finance. I took the bus home. The dealer phoned and said the $300 was for "bits and bobs, such as stamp duty" - what a bunch of chancers. I would have been paying a total of $16990 + an extra $398 (not telling me about this I could have put down to an oversight).

I owned a Skoda when i was living in the UK; their dealership network is second to none and they consistently come out top in customer satisfaction surveys. I think Skoda Australia will struggle if this is an example of their dealership network.

I'll be looking for a new car this weekend - probably an ex-demo VW Polo.

Was it a red Fabian hatch by any chance? Saw one with 22km at the Bryan Burt vw for 15990 reduced from 24990

[seaninbrisbane]

Yip, same deal, same model, different colour.

[seaninbrisbane]

Just a quick update: In the guys at Bryan Byrt came good in the end, and even threw in a load of extras as way of an apology. I ended up getting a spectacular deal - saving thousands off the list price.

[ian]

Yep if your not happy walk away, if they want the sale they will ring you .

[team_v]

Just a quick update: In the guys at Bryan Byrt came good in the end, and even threw in a load of extras as way of an apology. I ended up getting a spectacular deal - saving thousands off the list price.

So when do you get the Skoda?
Hope we can get you out to some of our events (especailly happy laps!)

[99_FGT]

I heard a smikar story on Bryan Byrt used in Mt Gravatt, adding hellish fees to the sale of a used car, luckily the lady in question was able to get out of it in the cooling off period

Sent from my Nexus 7 using Tapatalk 2

[wai]

Just a quick update: In the guys at Bryan Byrt came good in the end, and even threw in a load of extras as way of an apology. I ended up getting a spectacular deal - saving thousands off the list price.

The question now is "are you going to get it serviced there"?

[seaninbrisbane]

Well, not such a good outcome after all. I have asked them several times, through email and telephone calls, a couple of simple things. Such as:

1. Would it be possible to have a copy of the sales invoice?
2. When is the car due for a service? I bought it with just 25km on the clock - computer says it's due in 300 days, sticker on window says Nov (1 year after rego)
3. Can you please order some carpet mats - you would think that would be easy enough.

They are bloody useless and I would never buy a car there again. Will be avoiding their service department too.