Anybody had experience with Lennock's in Canberra?

[dubai gti]

interesting to hear, as Lennocks are one of the oldest names in Australia for VW's for the last 35 + years........hmmm

[jamesatfish]

interesting to hear, as Lennocks are one of the oldest names in Australia for VW's for the last 35 + years........hmmm

I should add that the VW sales team at Lennocks are much better than the service area.

In the last few years I've bought my Polo, Touareg and Caddy from Lennocks and I had a good purchase experience in all three instances. The blokes there are all good to deal with and they've put together good deals on all 3 cars so I'd certainly recommend Lennocks from a sales point of view.

The service department on the other hand is a combined VW / Nissan / Skoda etc workshop, and I think they suffer from being jacks of all makes rather than just VW specialists.

[gregozedobe]

The service department on the other hand is a combined VW / Nissan / Skoda etc workshop, and I think they suffer from being jacks of all makes rather than just VW specialists.

Seeing as VWs and Skodas share mechanicals and electronics I'd be interested in your reasons for saying that makes them "jacks of all makes" ?

I'll concede that Nissans are different to VWs, but it is a pretty big workshop, so probably has enough mechanics working there that some are Nissan specialists, and others are VW/Skoda specialists.

I've been going to Lennocks for servicing and warranty work 3 years now, and I've yet to have a really bad experience with their work (but have had some disatisfactions with the way VWA insist that warranty work is done).

[jamesatfish]

Seeing as VWs and Skodas share mechanicals and electronics I'd be interested in your reasons for saying that makes them "jacks of all makes" ?

Fair enough - there's shared components & knowledge in the VW / Skoda range and 'all' makes is not entirely accurate. My point is more that they're a large workshop where you don't know who is working on your car and whether they're a VW specialist, general apprentice or work experience kid.

I also find the disconnect between the mechanics and the desk staff reduces the effectiveness of the service dept. Although they have different service counters for the different makes it's not uncommon to be served by one of the non-VW counter staff - and when dropping off your VW Beetle this makes it harder to explain a problem when the service desk staff member mainly works on Nissan Patrol issues.

I've been going to Lennocks for servicing and warranty work 3 years now, and I've yet to have a really bad experience with their work (but have had some disatisfactions with the way VWA insist that warranty work is done).

Perhaps I just had bad luck with my experiences - work not done correctly or at all, wrong parts ordered and not identified until the car went in, mechanics using my car to learn on because they hadn't had experience with that model previously, bookings not written down and so on.

[doc dogg]

I have dealt with the sales and finance guys over the past 2 weekends and while they were struggling a bit with the number of people wanting test drive and information, they made us feel supported through the whole process and were willing to answer all of our silly questions between serving customers. The even let us play around with the cars in the show room while we were waiting...I don't think I could ever get sick of raising and lowering the Eos's roof

They discovered someone had cut the GPS aerial off the roof of a test-drive GTI with tin snips while we were there and were scratching their heads as to what someone would want it for without stealing the head unit as well