5 Year VW Driveline Warranty (includes DSG)

[Seeallidrive]

Hi! Just quickly stopping by to let people know I'm going through the DSG issue on an automatic 2009 Golf 118TSI that has only done 30,000km. I had to get it towed on Friday as it died in the middle of an intersection with my two kids in the back (not happy). Amazingly, there have been no fights about it having the clutch pack replaced under the new five year warranty and I thought people would like to know that (they're not replacing the mechatronics, though I did specifically ask about it). I'm unsure if this will solve the problem entirely and I'm unsure if I'm going to keep the car as I simply don't trust it anymore. Anyway, thought people might like to know that VW seem to be honouring that five year warranty retrospectively (and I wasn't attached to a dealer, bought the car secondhand, had my last service done at a local mechanic etc.).

[VWDSGissue]

Hi! Just quickly stopping by to let people know I'm going through the DSG issue on an automatic 2009 Golf 118TSI that has only done 30,000km. I had to get it towed on Friday as it died in the middle of an intersection with my two kids in the back (not happy). Amazingly, there have been no fights about it having the clutch pack replaced under the new five year warranty and I thought people would like to know that (they're not replacing the mechatronics, though I did specifically ask about it). I'm unsure if this will solve the problem entirely and I'm unsure if I'm going to keep the car as I simply don't trust it anymore. Anyway, thought people might like to know that VW seem to be honouring that five year warranty retrospectively (and I wasn't attached to a dealer, bought the car secondhand, had my last service done at a local mechanic etc.).

You have done well. I have a 6 speed DSG in my MY08 Passat, which is shuddering, 80,000Km done. VW are not interested in helping. As I am the second owner, I am not sure what my rights are. It looks like I will have to fork out lots to get it fixed, then, when I go to sell it, my resale price is adversely impacted by the recent [deserved] bad publicity. So, I am taking a double whammy. If VW fixed the car under 'good will', at least I would take only one hit. I have had about 2 false neutrals. Does anyone know if this means I need to replace more than just the mechatronics unit? Are the clutches stuffed now? If I do replace the mechatronics unit, will it resolve the issues permanently, or will they come back, to put it another way, does VW have a fix for their issue?

Thanks for your help.

[AdamD]

I have had about 2 false neutrals. Does anyone know if this means I need to replace more than just the mechatronics unit? Are the clutches stuffed now? If I do replace the mechatronics unit, will it resolve the issues permanently, or will they come back, to put it another way, does VW have a fix for their issue?

The 6-speed wet-clutch DSG (DQ250) rarely exhibits clutch issues, and the problems you describe could all be put down to a problematic mechatronic. Nothing else should require replacement based on the information you've provided.

As has been described elsewhere, the DQ250 has become considerably more reliable over the years, although VW hasn't made any single specific fix (that has been publicised at least) to address past mechatronic issues. Future failures are always a possibility - albeit remote.

[pologti18t]

You have done well. I have a 6 speed DSG in my MY08 Passat, which is shuddering, 80,000Km done. VW are not interested in helping. As I am the second owner, I am not sure what my rights are.

You said you bought the car in April from a dealer... doesn't it still have a 3 month warranty on it?

[VWDSGissue]

You said you bought the car in April from a dealer... doesn't it still have a 3 month warranty on it?

Thanks for your message.

I bought it privately, from the previous owner, over two years ago.

[Bassik]

Any updates on the extended warranty because I rang VW Aus today and they mention nothing of an extended warranty on drivetrains DSG?

[ziggyboy]

As I've mentioned in another thread, I think VW has withdrawn the 5 year drivetrain warranty. It's gone from their warranty documentation online.

[Dutch77]

As I've mentioned in another thread, I think VW has withdrawn the 5 year drivetrain warranty. It's gone from their warranty documentation online.

Interesting.

Agree it's definitely disappeared off VW website, but I had a dealer confirm, in email, that it would apply to a vehicle I had enquired about.

[sVWatt]

I wondered what they might do, so took a screen shot of their document at the time...

[Dutch77]

That page is still there: FAQ

But you need to have the saved link/google search.. can't see how you get to it from the VWA site anymore.

That's a pretty airy 'promise' to rely on, so unless I had something in writing signed by VWA I don't think I'd be trusting them to live up to it, especially given their form in this area over recent time.