5 Year VW Driveline Warranty (includes DSG)

[wogboy_9000]

Heard similar today

Although they have still been submitting warranty requests for Mk6's older than 3 years and VW have provided 'good will' DSG warranty fixes at no charge.

I have extended warranty so I'm covered either way.

Ryan, where did you purchase your extended warranty if you don't mind me asking? And what version of the Allianz warranty is it?

Thanks

[VWDSGissue]

This is the reply i received from my dealer today when i questioned the 5yr drivetrain Warranty :

Reference 44-3-12-85

As from Model Year 2013 all new VW passenger vehicles will come with 5yr/150km transmission warranty.

VW is also happy to extend this coverage to existing vehicle in the 3 to 5year/150km period of ownership.
Included are the following.

New Warranty Includes the Following: -

Manual Transmission – Complete gearbox or Internal repairs (EXCLUDING MANUAL CLUTCHES/FLYWHEELS)
Automatic Transmission – Complete transmission or Valve Body.
DSG Transmission – Complete Transmissions or Mechatronics or Multiple Clutches.

I would like to know where this information came from. Can I find it on the VW website?
I have just dealt with VW. My My08 Passat has a DSG which shudders on take off. The local dealer tested, agreed that there is a problem with the Mechatronics unit. However, they will not do anything for me. If anyone can give me suggestions as to how to get VW to fix their issue, I can keen to hear from you.

[Ryan_R]

Try calling the main VW Customer service number

[AdamD]

I have just dealt with VW. My My08 Passat has a DSG which shudders on take off. The local dealer tested, agreed that there is a problem with the Mechatronics unit. However, they will not do anything for me.

Is your car under 5 years old since date of delivery, and has it done less than 150,000km? If both are true, and you've always had your car serviced according to the schedule at a VW dealer, you may be able to get a dealer (or another dealer if having problems with one) to recommend that your mechatronic unit be replaced under the goodwill warranty. MY08 might be cutting it fine though.

[VWDSGissue]

Is your car under 5 years old since date of delivery, and has it done less than 150,000km? If both are true, and you've always had your car serviced according to the schedule at a VW dealer, you may be able to get a dealer (or another dealer if having problems with one) to recommend that your mechatronic unit be replaced under the goodwill warranty. MY08 might be cutting it fine though.

Thanks for your message. I have been through that process but VW are saying they won't do anything for me. It hasn't been serviced by VW, so I suppose they don't see me as a loyal customer. I am looking for any options that I can use to avoid paying for the repair myself.

[AdamD]

Thanks for your message. I have been through that process but VW are saying they won't do anything for me. It hasn't been serviced by VW, so I suppose they don't see me as a loyal customer. I am looking for any options that I can use to avoid paying for the repair myself.

If your car is well out of the original factory warranty, possibly beyond the term of the goodwill warranty and won't qualify anyway (due to your having had the vehicle serviced elsewhere), then I don't believe you have any options other than to pay for the repair.

You can purchase second-hand reconditioned mechatronic units that may save you quite a bit.

[VWDSGissue]

If your car is well out of the original factory warranty, possibly beyond the term of the goodwill warranty and won't qualify anyway (due to your having had the vehicle serviced elsewhere), then I don't believe you have any options other than to pay for the repair.

You can purchase second-hand reconditioned mechatronic units that may save you quite a bit.

Hi Adam, Thanks for the message. My Google search hasn't turned up any reconditioned mechatronics units. Can you point me towards anyone that may be able to provide them, please? Cheers.

[Ryan_R]

Try giving VolksAudi (located near Morrabbin) a call - I've seen plenty of engines there so they might also have the transmission stuff required.

[AdamD]

Hi Adam, Thanks for the message. My Google search hasn't turned up any reconditioned mechatronics units. Can you point me towards anyone that may be able to provide them, please? Cheers.

I know that Harding Performance offer them in Brisbane:
DSG Performance Hardware

Harding Performance are the official distributors of APR (and other) gear in Australia, and have a network of dealers including several in Melbourne I believe. So it might be worthwhile contacting them and finding out if they can sell you a reconditioned unit through one of their dealers (who could also install it) - such as Volkspower.

[ploz58]

i spoke with VW dealership today, as in the Melbourne Herald Sun there was a suggestion VW was offering a 10 yr warranty.
Dealer Service Manager said no such thing, no advise from VW.