Wheel damage when getting new tyres

[DionM]

This is going to be messy it seems.

I wish they'd just been careful in the first place!

---------- Post added at 08:29 PM ---------- Previous post was at 12:33 PM ----------

Photos:









And tool marks on this one ... dropped it on a spoke, and then looks like a lever used against the rim ...

[Ben J]

Wow those are a lot worse then I imagined form your inital description. Thats tough :/ Id take them up on the repair offer, its better than nothing.

[Perun]

Wow, that's pretty butchered... I would say it happened while they were taking the old tyres off, by lowering the arm too far down.

Fitting up 225/40R18s is actually pretty easy unless we're talking about track tyres with stupidly stiff sidewalls, but it's quite easy to damage the rim when taking them off if you're not careful.

The problem with machined rims is that they have to re-machine the whole wheel and then clear coat it again, which WILL look different to the other rims which aren't being repaired. If I were you I would push for ALL FOUR rims to be machined. If they won't budge, make noise, threaten with going to different customer affairs bodies, etc.

rim: The upper or outer edge of an object, typically something circular or approximately circular

More »

[Rosey456]

Absolute disgrace!

I would be demanding 4 new rims.
Why should you be off the road for 4 days because of their incompetence? I'm sure your tyres cost plenty so they win and u lose. Doesnt seem right.
Have you any mates who are lawyers that can pen a letter of demand to the tyre people requesting 4 x new rims?

[Buller_Scott]

ouch man, that's really raw... it almost appears as if there was no effort made towards care at all.

they've put you in a very bad situation - who's going to be providing a car for you whilst your wheels are getting repaired? and do you trust them, who were negligent enough to let this happen in the first place, to repair your wheels?

i'd highlight to them that you werent prepared for this level of involvement with them when you simply drove in off the street to get four new tyres at retail cost, just like any other joe bloggs. i'd press for them to cover the cost to repair all four wheels, as quoted at a proper wheel repairer, rather than let them do further damage. if they dont know how to fit tyres without damaging wheels, how in the heck are they going to know how to repair machine faced wheels?

good luck with it all.

[Gti Dave]

Ouchie man...even for a $200 settlement they're still ripping you off big time as it'll cost a lot more than that to fix all four wheels. Lucky you didn't settle for it. WIsh you all the best and hope they either fix all 4 properly to your satisfaction or better still replace all 4. I completely agree with Pierre about the walk around at the time of drop off so there's no dispute later. Happened to my Polo on first inspection service where they kerbed/scratched on wheel and scratched the front bumper and tried their best to deny it.

[Perun]

Guys, the wheels aren't damaged enough to warrant full replacement - anyone trying to get that is wasting their time. In reality, all the shop HAS TO do is repair the damage. Anything else you get out of them is their good will.

Think of it this way: if someone reverses into you and your front bumper needs replacing, would be reasonable to demand they replace your whole car?

And 99% of tyre shops send wheels off to a repair shop. I'm aware of only a few tyreshops who do their own repairs/machining/painting.

[nat225]

which tyre shop is this in Brisbane?? you should let us all Brissy people know so we won't bother visiting that place for replacing tyres.

i know some places in Sydney are just plain hopeless and don't care about customers' wheels at all.

but Spinning Wheels in Waterloo Sydney is known to be excellent and they have dealt with super expensive wheels (ADV forged / Rays forged / TSW forged) without damaging or leaving any marks.

i am keen to know if there is such a similar place in Brisbane, a tyre shop who cares about their customers wheels and have the skills / tools / machine to strip and fit tyres flawlessly as VAG factory quality.