GTD HPFP failure at 65,000km

[ParaBul]

Thanks for the advice guys, I have to go to a VW dealer because of the insurance. I will wait to hear what they have to say before I go to consumer affairs as they have always been helpful in the past.

Do some browsing of the problem that Lucas linked above, and gather some information to take back to VW. There's a lot of evidence to suggest it's an inherent flaw, and this type of catastrophic failure has nothing to do with running the tank dry.

Select 5 or 6 reports that match yours, take them to VW and calmly state that

• you don't accept that the failure was due to running the tank dry
• you believe it is a valid warranty claim
• you believe the failure was caused by an inherent problem (either design or manufacture - who knows?), and
• you would like VW to provide good will assistance with the repairs.

If they try to argue, stay calm. Becoming agitated or aggravated, or yelling and swearing won't help. Simply tell them you're going to contact consumer affairs for assistance and walk.

[Umai Naa!!]

It's not always the dealer's call on this. You need to take the issue up with Volkswagen Group Australia.

The $8200 would be the high pressure fuel pump, rail sensors, injectors, misc small single-use parts, like injector bolts, and labour.

The injectors themselves are about $1,000 each, one of the rail sensors is just under $1,000 and the other about $450. There's about 5 hours labour in swapping it all over, plus the initial diagnostic time.

I'd still fight it.

[Ryeman]

It's not always the dealer's call on this. You need to take the issue up with Volkswagen Group Australia.

The $8200 would be the high pressure fuel pump, rail sensors, injectors, misc small single-use parts, like injector bolts, and labour.

The injectors themselves are about $1,000 each, one of the rail sensors is just under $1,000 and the other about $450. There's about 5 hours labour in swapping it all over, plus the initial diagnostic time.

I'd still fight it.

Cars are getting cheaper- motoring is getting dearer!

[Umai Naa!!]

Got it in one.

[Ryeman]

The definition of white goods.....a product for recycling.

[kaanage]

It's not always the dealer's call on this. You need to take the issue up with Volkswagen Group Australia.

The $8200 would be the high pressure fuel pump, rail sensors, injectors, misc small single-use parts, like injector bolts, and labour.

The injectors themselves are about $1,000 each, one of the rail sensors is just under $1,000 and the other about $450. There's about 5 hours labour in swapping it all over, plus the initial diagnostic time.

I'd still fight it.

If you look at the reports from North America where the HPFP has failed in CR TDi's, the swarf from the shredded pump not only ends up in the areas listed above but also travels down the fuel recirculation circuit so all the fuel lines and the tank need to be removed and cleaned out as well.

It's a BIG issue which is why someone has come up with a post HPFP filter to contain the swarf in the case of failure which will limit the damage to just the HPFP (Keeping your CRD HPFP alive) .

[Umai Naa!!]

I try not to pay too much attention to what happens overseas, mainly due to different engines, and warranty proceedures, but yeah if it applies here, then VGA will be in for another world of hurt if they don't get onto it.

[Ryeman]

Isn't this ultimately a Bosch problem that VW take up with them.......it seems to have been a 'known' issue, or was that only in the past?

[Macca6571]

Ok guys here is the response from the dealer after I very politely asked them for assistance.

"Just an update as to where we can go with your vehicle as we’ve had it in the workshop for 12 days and I’m sure you’d like it back.
I’ve discussed with my manager and my warranty department what options you have with Volkswagen regarding the high pressure pump.
They cover all their bases quite well in the owners manual as seen below, the workshop repair manual informs us to check for filings in the fuel system and what is required depending on the amount and location within the fuel system these files are.
With the amount seen in your system we need to replace the parts quoted.
If the hpfp had failed internally it wont create so much metal filings, it’s commonly the continual pump rotation with little lubricant that creates the filings.
If a new vehicle that’s still under warranty has a part failure like the lift pump in the tank which supplies the hpfp, the engine shuts down, the owner is instructed to call roadside assistance.
If they attempted to restart the car and cranked the engine over with a dry pump they would still have to pay for the repair as quoted even though the lift pump would be covered under warranty.
So after we get the fuel system clean of all metal filings then we can diagnose any problems and remedy them. I can approach VW for financial assistance in those repairs."

[Greg Roles]

I'd get some agreement on costs to "clean" the system up front. I'd also start looking around Australia for a CBBB engine from a wrecker, you can definitely get one for a lot less than $8k. As much as we all know there is a massive issue with the MK6 era onwards HPFP, and on many other cars from the same era ( BMW diesel woes anyone? ), I have to agree with others saying running the fuel low is not in any way a good idea. Yeah it may have a sump, it may not draw from the bottom, but one decent bump, one corner, you suck air, and the weakest link on the MK6's runs out of lube. I'd advise anyone reading this to fill up once you hit a quarter, and fill up at busy, brand name servo's - which is still no guarantee, but lessens the odds. Oh and two stroke / Moreys / some sort of lube EVERY tank.

On the MKV's it was the piezo injectors, on the MK6's it's all about fuel and the HPFP. Sorry to read your story, but yeah paying VW RRP for the parts is a killer. Get a diagnosis if not too dear to get to that point, then decide. Meantime there's a GTD wrecking at Narangba near me, not sure if it has an engine, just found it on Gumtree.