VW Sth Yarra Service

[MJW]

Hi All

I just wanted to share a recent experience I had with VW South Yarra.

At the time I collected my new car (Feb), within a week I found the following faults.

1) Rattle from rear of car
2) Centre right air vent broken
3) Plastic mould missing from right hand rear wheel arch
4) Steering wheel sitting off centre

I contact VW immediately & booked the car in. On the day of my booking I assumed that the above details were recorded on their system & so didn't bother to remind them. On collection of my car later that day they fixed the rattle (broken weld from a heat shield) & advised me that the part for the air vent & wheel arch mould will need to be ordered from Germany & will take 2-3 weeks. When I questioned regarding the steering wheel issue they said they did not have this recorded in their system & I could have it addressed once the other parts came in.

I coincided the fix to the remaining problems with my interim "inspection" service. I got call later on that day saying that in order to correct the off centre steering wheel issue that they need to do a wheel alignment & charged me $66. I argued the point of course (matter of principle) but they were adament that this was my fault as I left it so long to notify them of the issue (despite their Sales rep confirming that I called them within a week of collecting my car).

The Service Manager would only place a credit of the $66 against my account which would come of the 15,000 klm service. I sent a detailed email to the Dealer Principal but did not get a response of any sort.

It goes without saying that they have lost my business for good.

[anthony]

I bought a new Jetta from them 5 years ago,and they were shocking to deal with in every respect.

Then went to Camberwell,and the diffirence was night and day.

If I were you,seriously avoid them like the plague...

[MJW]

I didn't think my experience was isolated given the casual way they treated my issue. I have heard good things abouts Volkspower so will give them a try & keep VW Camberwell in mind. Thanks.

I bought a new Jetta from them 5 years ago,and they were shocking to deal with in every respect.

Then went to Camberwell,and the diffirence was night and day.

If I were you,seriously avoid them like the plague...

[passatpout]

I had the unpleasure of dealing with them when the injectors on my car died. Based on the experience I had, as well as a bloke from work who had a Golf from there, I wouldn't go to them even if they were next door, and offered me a massage with a happy ending..

[anthony]

They are shocking,and are doing the VW brand NO favours at all.........but dont seem to care at all........

[booba]

Sounds like it is worth sacrificing the $66 and just going to volkspower.

[MJW]

Maybe I should send this thread to their Dealer Principal?

[cru22z]

Awhile back you guys might recall I had
An issue with my paint after picking up the car
And then I returned to the dealership to get it fixed
And after I got the car back it was far worse. They told me
VWA will come and inspect the car in a couple of weeks and they
will fix the issue again. It's been months now
I have not heard anything. This is Denlo Parramatta.
They are nice when you buy car and pick it up but when you return with problems they turn sour and don't bother to follow through with what they say.

[Riker]

Yes, you should make the dealer aware of this MJW.

Any dealer that looks at this or similar should see it for what it is, a public voice that can spread. Considering the current poor economic conditions of trade being experienced by many the dealer should be well & truely on top of their game & act responsibly & fairly. Goodwill goes a long, long way.