Service Experience

**Joel** · 17-02-2010, 05:43 PM

Got my passat back today after its 90 000 service and must say im not a big fan of dealers.
being my first car i really had no experience in all this and was flying blind haha.

it all started when i dropped it off and when i asked about the courtesy bus, i was told that the driver finished at 4:30 and wouldnt be able to take me. i wouldn't have minded this if it wasnt 3:40 at the time and my house wasnt under a 20min drive away.

anyway i was having problems with the DSG similiar to '3putt's' post, and asked if they could look at it.

when i got the car back they said that the computer reported no faults, so there was no problem. i asked them if they'd gone for a drive and they hadn't as the computer would've told them if there was a fault.

i asked why it was so jerky and 'apparently' all of them are like that, and its something to do with the autohold on the gearbox, and its completely normal.
so if anyones worried, its completely normal for it to feel like youve just been kicked in the back by a horse

also had an issue with the trim rubbing on the back tailgate, apparently it hasnt been in a crash, but its an alignment issue and theres nothing they can do about it

well thats my experience, and $513 dollars later for an oil change i wasn't very impressed

**passatpout** · 17-02-2010, 08:50 PM

Originally Posted by Joel

Got my passat back today after its 90 000 service and must say im not a big fan of dealers.
being my first car i really had no experience in all this and was flying blind haha.

it all started when i dropped it off and when i asked about the courtesy bus, i was told that the driver finished at 4:30 and wouldnt be able to take me. i wouldn't have minded this if it wasnt 3:40 at the time and my house wasnt under a 20min drive away.

anyway i was having problems with the DSG similiar to '3putt's' post, and asked if they could look at it.

when i got the car back they said that the computer reported no faults, so there was no problem. i asked them if they'd gone for a drive and they hadn't as the computer would've told them if there was a fault.

i asked why it was so jerky and 'apparently' all of them are like that, and its something to do with the autohold on the gearbox, and its completely normal.
so if anyones worried, its completely normal for it to feel like youve just been kicked in the back by a horse

also had an issue with the trim rubbing on the back tailgate, apparently it hasnt been in a crash, but its an alignment issue and theres nothing they can do about it

well thats my experience, and $513 dollars later for an oil change i wasn't very impressed

Wasn't a dealer starting with K by any chance? I haven't trusted them ever since they did a repair on my father's friend's Pug 505 before the earthquake... and managed to put the front suspension wishbone on backwards...

**Joel** · 18-02-2010, 03:05 PM

hmmm... i think your spot on there

i think from now on i might drive that bit further to another dealer.
surely all dealers arent like this are they?

**Rocket36** · 18-02-2010, 03:11 PM

Name and shame! Dealers need to be held accountable for shoddy service like that.

Sounds like you need a new mechatronics unit and a panel re-aligned or replaced. BOTH of which are covered under warranty.

As for $513 for an oil change, I hope you didn't pay that!

**Joel** · 18-02-2010, 03:18 PM

if the mechatronics unit was broken, wouldnt it show up as a fault?

as for the panel it was the back tailgate hinge rubbing, do they replace them sort of HUGE parts?

oh no, no, it wasnt just for my oil change, they also cleaned my odour filter and air filter

well the dealer starts with 'k' and ends in 'loster'.....

**Joel** · 18-02-2010, 03:21 PM

anybody wouldn't happen to have a contact number for VW australia would they?

**PassatB6** · 18-02-2010, 04:06 PM

Originally Posted by Joel

anybody wouldn't happen to have a contact number for VW australia would they?

Know what you mean about that dealer. I think VW is beyond their 'Ford' capabilities. Had to take my car back 5 times to get a single problem fixed because they ordered the wrong part on at least two occasions. Completely uninspiring explanations of problems which most likely could be simply fixed. Contact VW head office.

**Joel** · 18-02-2010, 04:43 PM

Originally Posted by PassatB6

Know what you mean about that dealer. I think VW is beyond their 'Ford' capabilities. Had to take my car back 5 times to get a single problem fixed because they ordered the wrong part on at least two occasions. Completely uninspiring explanations of problems which most likely could be simply fixed. Contact VW head office.

so i guess the only way to contact them is via email?