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  1. 14-06-2008, 09:01 PM #1
    Mmmatt
    Mmmatt is offline New Dubber
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    Just my 2 cents... Barloworld Mascot are friendly guys, but hardly professional.

    My R36 was due for delivery August 15. Last saturday (seriously) they called to say it had arrived!! Like cars just materialise in front of peoples' eyes?? ! No, actually they're shipped from another continent and take a long time to get here!!

    A little notice would have been nice. Seriously unprofessional.

    Second, the car came in the wrong colour! I had ordered dark grey and it came in black. Lucky it looked better (I'd made the wrong choice in the first place) so I was happy to take it.

    Finally, no reversing camera!

    I also have an Audi A3 Sportback 2.0T (2005 model) which I bought from Audi Centre Rosebery. They were far far more professional in the way they handled the entire sales process.

    I think Barloworld are trying to come to terms with the fact that VW is morphing into a luxury car manufacturer. The above service might be fine for run of the mill, golf / polo type sales, but for a premium vehicle it simply doesn't cut it.

    Just my 2 cents.

    BTW took the R36 to Canberra for work trip the last 2 days... it is a SERIOUSLY amazing vehicle.
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  2. 16-06-2008, 08:36 AM #2
    Cro
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    The next shipment has arrived in Sydney, mine got unloaded at 01:48 this morning and the ship has already set sail

    Here's hoping we get them before June 30.
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  3. 16-06-2008, 08:49 AM #3
    Northy
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    Quote Originally Posted by Cro View Post
    The next shipment has arrived in Sydney, mine got unloaded at 01:48 this morning and the ship has already set sail

    Here's hoping we get them before June 30.
    going to be cutting it fine....mine arrived here at the docks on the 1st and I take delivery this week. Im pretty sure steve is in the same boat.
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  4. 16-06-2008, 09:20 AM #4
    R36 Dreamer's Avatar
    R36 Dreamer
    R36 Dreamer is offline Volkswagen Fan
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    Quote Originally Posted by Northy View Post
    going to be cutting it fine....mine arrived here at the docks on the 1st and I take delivery this week. Im pretty sure steve is in the same boat.
    Mine arrived in Sydney on the 29th May, and was ready for pickup on the
    12th June - though I didnt pick it up till the 15th.
    Confirmed Global Warming Sceptic. No Longer a VW Owner -Loving my new 2011 Range Rover Sport - bought as VW unable to provide info on the new Toureg despite it being released overseas 12 mths ago. 2008 R36 Wagon, 2006 GTI and 2004 R32 - Gone. Sorry VW, you make great cars but until you improve your customers' experiences you will lose customers
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  5. 16-06-2008, 09:22 AM #5
    Steve
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    Quote Originally Posted by Northy View Post
    going to be cutting it fine....mine arrived here at the docks on the 1st and I take delivery this week. Im pretty sure steve is in the same boat.
    Sort of... mine arrived in Melbourne on the 24th and I'm expecting it this week - it didn't arrive in Adelaide until last Thursday

    Edit: I just went to get my Commodore valued for a trade in. While I was there, a truck pulled up with an R36 on the back. The dealer and I both thought it was mine, but it was a demo. Mine is now due "some time this week" so that's alright I guess.
    Last edited by Steve; 16-06-2008 at 11:20 AM.
    R36 =
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  6. 16-06-2008, 01:39 PM #6
    Deedub68
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    Mine was scheduled to arrive in Melbourne on 13 June...still waiting on an ETA from the dealer.

    R36 Dreamer's first impressions have NOT made the wait any easier!!!

    Deedub
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  7. 16-06-2008, 01:43 PM #7
    Deedub68
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    Thumbs up

    Quote Originally Posted by Deedub68 View Post
    Mine was scheduled to arrive in Melbourne on 13 June...still waiting on an ETA from the dealer.

    R36 Dreamer's first impressions have NOT made the wait any easier!!!

    Deedub
    Update...Discharged Melbourne 14/6/08!!!!

    Woohoo

    In your experience, what sort of delay from unloading to actual delivery am I looking at. Dealer indicated approx 3 weeks: is this a fair estimate?
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  8. 16-06-2008, 06:28 PM #8
    Steve
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    Confirmed... 10am Wednesday
    R36 =
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